Control Tower Executive
Aramex - United Arab Emirates
مجموع سنوات الخبرة :14 years, 0 أشهر
Supervising Warehouse and Logistics Operations
Handles all Inbound/ Outbound shipments
Processing all local/ international shipments
Preparing all required documents/ declarations for all shipments
Responsible in monitoring/ tracking all shipments on a daily basis
Ensuring all items on stock & properly kept on the warehouse
Processing & receiving all returns on daily basis
Packing items for shipping
Data entry into the system
Verify & complete all required reports
Support department staff as needed & perform duties as assigned.
Adhoc reporting analysis as well as demonstrate cooperation with respect for department staff
Ability to follow instructions and complete required training
Can work independently or able to multi-task with minimum supervision
Develop full understanding of client billing requirements and work within those guidelines
Comply with all applicable laws/ regulations as well as company’s policies & procedures
Professional Experience: Administration Assistant / Customer Service LBC Express Cargo LLC / December 2010 - Present/ Karama, Dubai, U.A.E. Make sure first that the complaints made are valid and must do whatever they can--within the bounds of their authority--to make sure the customer is satisfied. Processing Air Cargo Manifest using MYOB accounting software. Processing sea cargo and air cargo manifest using Vistra 2 / POS software. Handle and assist walk-in clients in the branch Handles customer calls and regarding booking, complaints and suggestions. Enter data into computer system Verify and complete required documentation and reports Perform administrative functions including but not limited to typing, filing, answering phones, faxing, etc. Communicate with sales and operations Assist customers to determine pick-up or delivery needs and/or status and respond to billing questions Demonstrate great Customer Service Process various forms Contributes to the team effort and accomplishers related results required Perform other duties as assigned Receives customers and attend to them if necessary Make sure that all Export Transaction are follow-up in a timely manner to satisfied customers Self correspondence Follow-up on client receivables as needed Support department staff as needed and perform other duties as assigned
Enter data into computer system
Verify and complete required documentation and reports,
Perform administrative functions including but not limited to typing, filing, answering phones, faxing, etc.
Communicate with sales and operations
Assist customers to determine pick-up or delivery needs and/or status and respond to billing questions
Demonstrate internal and external customer service
Ask for additional business from customers, and provide leads to sales for potential new opportunities
Reconcile cash and checks collected and prepare deposits, as required
Administer freight pick-up process and perform other duties as required
Comply with all applicable laws/regulations, as well as company policies/procedures
Proficient Typing and Data Entry
Ability to count and perform basic math, with or without a calculator
Above-average written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
Experience and ability to use Microsoft Office Software, including but not limited to; Word, Excel, and Outlook, preferred
Demonstrated time management, organizational and multi-tasking skills
Ability to follow instructions and complete required training and work independently and/or as a team member
Develop full understanding of client billing requirements and work within those guidelines
Distribute monthly billing report and coordinate with and gather input from account teams on billing
Prepare and finalize client invoicing and other supporting documentation
Maintain organized monthly billing job jackets and accurate client billing to budget tracker
Provide timely, respectful and courteous responses to account team questions received via phone or email
Understand billing process and how it integrates to financial reporting
Ad hoc reporting and analysis as well demonstrate cooperation with and respect for department staff
Support department staff as needed and perform other duties as assigned