Senior Consultant - Unified Communication
Mannai Trading Company
Total years of experience :12 years, 11 Months
1) Responsible to be a Consultant for critical technologies in Unified Communication & Telepresence Video and ensure to cater to Support, Migration, Design and Implementation for clients.
2) Trusted Advisor and be a part of the Project/Pre-Sales Design on a need basis.
3) Impart training to the team on UC and Video Technologies.
4) Designing and Implementing the Cisco Voice and Data network in Corporate Environment.
5) Meeting the customer requirement in the design and adhering to the timeline of project.
6) Verify and approve the solutions technically, taking into consideration functionality, integration, licensing, and performance concerns and cost
7) Interacting on day to day basis with the clients to understand their network scenarios. Also simulating the problem scenarios in our labs to understand and troubleshoot, thus providing the solution
8) Resolution for escalated issues, providing root cause for the issues in voice and TP network, handling critical and major incidents etc.
9) Troubleshooting the core network problems of clients and providing the real time solutions
10) Implementation, Configuration and Troubleshooting on Cisco Unified Communications domain including Cisco Unified Communication Manager 4.X/5.X/6.X/7.X/8.X/9.X/10.X/11.x trains.
11) Implementation, Configuration and Troubleshooting on Cisco CME, Cisco MGCP/H.323 Gateways, VG2XX, Trunks, Dial-Plan, etc.
12) Implementation, Configuration and Troubleshooting on Cisco Unity Connection, Cisco IM and Presence, Cisco Unified Contact Center Express 7.x/8.x/9.x/10.x/11.x trains.
13) Implementation, Configuration and Troubleshooting of Unified Contact Center Express 5.X/7.X/8.X/9.X/10.X/11.x trains
14) Implementation, Configuration and Troubleshooting of Cisco Meeting Center with Webex Integration and Cisco Webex Meeting Server.
15) Implementation, Configuration and Troubleshooting on Telepresence Appliances and Applications
o Video Communication Server, Expressway series Server, Telepresence Management Suite.
o Configuration of Mobile and Remote Access for VPN-less Cisco Jabber client.
o Endpoints C-series, EX-series, SX10/20, Profile Series, CTS 3010, CTS 3210
o MOBILE AND REMOTE ACCESS
1) Responsible to be a Consultant for critical technologies in Unified Communication & Telepresence Video and ensure to cater to Support, Migration, Design and Implementation for clients.
2) Trusted Advisor and be a part of the Project/Pre-Sales Design on a need basis.
3) Impart training to the team on UC and Video Technologies.
4) Designing and Implementing the Cisco Voice and Data network in Corporate Environment.
5) Meeting the customer requirement in the design and adhering to the timeline of project.
6) Verify and approve the solutions technically, taking into consideration functionality, integration, licensing, and performance concerns and cost
7) Interacting on day to day basis with the clients to understand their network scenarios. Also simulating the problem scenarios in our labs to understand and troubleshoot, thus providing the solution
8) Resolution for escalated issues, providing root cause for the issues in voice and TP network, handling critical and major incidents etc.
9) Troubleshooting the core network problems of clients and providing the real time solutions
10) Implementation, Configuration and Troubleshooting on Cisco Unified Communications domain including Cisco Unified Communication Manager from 4.x to 14.x trains.
11) Implementation, Configuration and Troubleshooting on Cisco CME, Cisco MGCP/H.323 Gateways, VG2XX, Trunks, Dial-Plan, etc.
12) Implementation, Configuration and Troubleshooting on Cisco Unity Connection, Cisco IM and Presence, Cisco Unified Contact Center Express 7.x/8.x/9.x/10.x/11.x trains.
13) Implementation, Configuration and Troubleshooting of Unified Contact Center Express from 4.x to 14.x trains.
14) Implementation, Configuration and Troubleshooting of Cisco Meeting Center with Webex Integration and Cisco Webex Meeting Server.
15) Implementation, Configuration and Troubleshooting on Telepresence Appliances and Applications
o Video Communication Server, Expressway series Server, Telepresence Management Suite.
o Configuration of Mobile and Remote Access for VPN-less Cisco Jabber client.
o Endpoints C-series, EX-series, SX10/20, Profile Series, CTS 3010, CTS 3210
o MOBILE AND REMOTE ACCESS
1. GPA of 3.0/4.0. Additional Certifications include CCNA, CCNA Voice, CCNP Voice, CCIE Collaboration. 2.Additional course work in CORE-Java and Embedded Systems design, India 3. Participation Highlights/Achievements :- • Member of Design committee for technical fest. FULCRUM ’06, SAINTGITS College of Engg. • Member of Core-Committee for technical fest. NAKSHATRA ’07, SAINTGITS College of Engg. • Head of committee “Instrumental Music (Rhythm of Nakshatra)”, NAKSHATRA ’07, SAINTGITS College of Engg. • Member of Systems and Logistics committee, AGRADEEPA ’07, SAINTGITS College of Engineering. • Participated in National Conference 2008, NC-VCom(VLSI & Comm.) organised by the Department of Electronics & Communication Engineering., SAINTGITS College of Engineering. • Coordinator for Industrial visit organised by the college.