Office Administrator (IT Department)
MKM Commercial Holdings LLC
Total years of experience :21 years, 0 Months
DUTIES AND RESPONSIBILITIES
• Keeping office files and records in the database
• Give assistance to the team in terms of (e.g leave, salary cert and other insurances they required)
• Coordinate to the Supplier to get the quotations and make comparison of the quote from the other supplier
• Negotiating prices before purchasing
• Create PO using ERP system (Oracle)
• Handling Annual Maintenance Contract of the entire group related to IT
• Receive delivery note and invoices upon the delivery of the orders
• Check the ordered items are delivered accurately and in intact conditions
• Manage Inventory and stocks
• Assisting the Group IT manager
• Make requisitions using ERP (oracle) for some internal works
• Make claim forms for some items purchased as cash
• Processing payments of the Supplier
DUTIES AND RESPONSIBILITIES
• Serve as Secretary to the Manager; greet visitors and answers telephone calls, provide information, make letters (correspondence)
• Prepare Quotations for the Customer
• Follow-up Payments (Accounts Receivables)
• Make requisition for the Local Purchase Order (LPO)
• Basic Knowledge in “FOCUS SOFTWARE & TALLY ERP 9 SOFTWARE”
DUTIES AND RESPONSIBILITIES
Responsible for the program execution when setup “wafer” in probing machine
Handles and operate machines; such as TSK Prober UF3000, UF300 and UF200
Follow Special Instructions if necessary for the probing execution of the product (Operating Instruction or Special Request of the Customer).
Responsible for the high efficiency and quality output of testing
Relay such unusual issues encountered upon testing to the Product Engineers and Hardware Engineers.
DUTIES AND RESPONSIBILITIES
• Serve as secretary to the manager; greet visitors and answer telephone, provide information; keyboard correspondence and related matters; prepare and maintain files and records.
• Prepare general correspondences, memorandums, reports, schedules, purchase orders and other materials from rough draft, copy, marginal notes or verbal instruction.
• Answer correspondence as directed by supervisor.
• Maintain appointment calendar, schedule appointments, conferences, and meetings.
• Maintain records and generate appropriate reports.
• Requisition supplies and materials for office
• Maintain financial/insurance transactions of office funds.
• Receive, route, sort, and process mail.
• Maintain filing system as required by manager.
• Maintain confidential information of office related information.
DUTIES AND RESPONSIBILITIES
A. Cust-Care Functions:
To entertain customer inquiries and/or complaints on internet services.
Responsible for the scheduling of Technical Support and preparation of Job Order to Client Support.
Review and check job orders for client to ensure proper completion of work, thru:
a. call check to subscribers or client to check if the job were properly completed
b. review or check of repair order.
Take charge on account activation by providing efficient service to clients such as:
a. fast processing of transaction or customers application for activation without sacrificing quality.
b. accuracy in preparation of necessary documents.
Responsible for the reconnection and disconnection of subscribers account after the proper approval of billing department.
Accurately updates changes on subscribers’ information.
To provide efficient customer support and to ensure 0% customer complaints.
Prepares following report accurately and timely, to wit:
a. Monthly activations and de-activations (provide copy to supervisor, admin and billing department).
b. Technical summary report
c. Daily log for client complaints
d. Monthly summary reports;
1. upgrades and downgrades of packages
2. subscribers monthly request
B. Technical Functions
Act as Technical Support and to ensure and check the stability of the internet connection.
To be readily available for the activation and troubleshooting.
C. Administrative functions
To comply with Company policies and standard operating procedures.
To familiarize oneself of the product and services offered by the company.
To inform immediate Head for the on any problem encounter on the job and on areas that would need management attention.
To provide ways to improve customer service
D. Qualitative Factors
To exercise care and caution in the performance of one’s duties.
To ensure that customers are provided with efficient, fast and accurate service.
To practice good work attitude and positive values.