Restaurant Manager
SSP EMIRATES LLC.
Total years of experience :19 years, 8 Months
• Great leadership ability, always striving to improve customer service, able to achieve results by planning and execution.
• Play an active role in the on boarding and training process, regularly evaluates store environment to identify problems, concerns or opportunities, always delivering a customer comes first attitude and holding partners accountable for delivering legendary service, uses available tools to plan for and achieve operational excellence
• Plans, identifies, communicates and delegates appropriate responsibilities to partners to ensure smooth operations flow, always coaching partners and providing feedback, always looking for new talent or high performers, always looking for innovative ways to motivate team to drive sales and meet and stretch targets, received an A from health department, IMS management.
• Responsible in Inventory management, food cost variance, as well as labor cost.
• Ensure that entire cash control and register function performed accurately and consistently
• Ensure that all supplies, merchandise and materials are suitably ordered and stocked.
• Training of staff and demonstrate service standards and operating standards
• Resolving customer complaints as well as concerns
• Provide service experience consistently to each customer.
Job Description / Duties and Responsibilities:
• Over All In- Charge in restaurant team handling 3 units.
• Ensures guest satisfaction and deliver the highest standard on Food Quality, Service and Cleanliness
• Observes, teach and correct TM’s to follow 8 service protocols.
• Communicates with guest, receive feedbacks and handle guest comments or complaints.
• Investigates and resolves food quality, employee and service complaints.
• Stay on floor during peak times and ensure proper positioning and break times of TM’s and cooks
• Implements Operations and other department policies, procedure and standards.
• Ensure proper filing of reports and records documents for transmittal
• Holds regular briefing and training sessions with staff.
• Responsible for motivation and coaching of Team Leaders, Management Trainee and Shift Manager
• Follows proper inventory management and creates food cost and variance reports.
• Ensure that PNL are controlled and met.
• Overseeing production and checks kitchen management procedure.
• Prepares requisition / purchase order forms and fax it according to policies and procedure given by the purchasing department.
• Ensures implementation of sales initiatives and marketing promotions.
• Ensure that manpower schedule is implemented and adjustments are done when necessary.
• Proficient in Marketing and Kitchen Management KRA, give constantly satisfactory results with minimum guidance and support
• Performs other duties as required by superiors.
Job Description / Duties and Responsibilities:
• Responsible in Kitchen Inventory and Bar Inventory
• Responsible to ensure approved policies and procedures are adhered to and maintained.
• Responsible to ensure smooth operations exists in assigned area, including staffing, inventory, quality assurance and customer service.
• Investigates and resolves food quality, employee and service complaints.
• Inspects dining area and ensures cleanliness, organization and dining area courtesy.
• Maintain adequate inventory to ensure adequate quantities are maintained and spoilage minimized.
• Completes required paperwork and recording of transactions.
• Holds regular briefing and training sessions with staff.
• Receives comment cards regarding the dining services.
• Ensures that work areas are kept clean and that sanitary conditions are maintained.
• Directly supervises employees in the dining services department. Carries out supervisory responsibilities include interviewing, hiring, and training employees, planning, rewarding and disciplining employees.
Job Description / Duties and Responsibilities:
• 100% dedicated to do marketing for the restaurant
• Can identifies problems and opportunities and propose LSM program.
• Gives feedback on a way to improve effectiveness of marketing executions.
• Responsible for Brand Marketing
• Maximized used of data base for sales and brand generating activities
• Assist in ensuring that PNL are controlled and met. Have financial responsibility for restaurant operations.
• Maintain that all company objectives and policies are achieved and adhered to.
• By giving 100% customer satisfaction with yes attitude
• Responsible in executing in store Local Store Marketing Activities
• Manage Labor, Team Positioning, shift within acceptable variances.
• Properly train, develop, and motivate team members and the ability to provide constructive feedback to the restaurant team.
• Maintain employee records, documentation to ensure company is compliant with all local agencies.
• Communicate effectively both written and orally with restaurant team.
• Maintain our excellent food safety record by following SOP
• Establish and maintain public relations.
• Inventory Person
Best in Feasibilty Studies - Business management department Best in Oral Defense - Bussiness Mgt Department