CHRISTINE KITORO

Processes reservations by mail, telephone, online, or fax.
• Processes cancellations and modifications and promptly relays this information to the
front desk.
• Processes reservations from the sales office, other hotel departments, and travel
agents.
• Quote fares and room rates and provide hotel information
• Creates and maintains reservation records by date of arrival.
• Prepares letters of confirmation.
• Make and confirm transportation arrangement.
• Processes 3rd party credit card payment through the account department
• Communicates reservation information to the front desk by phone, email, or using
share folder
• Follow up traces and no-shows and update the system accordingly.
• Assists in preregistration activities when appropriate.
• Handles daily correspondence. Responds to inquires and makes reservations as
needed.
• Makes sure that files are kept up to date.

Responsible for handling incoming calls to the reservations department in a
professional, efficient, friendly manner
• Responding to communications from guests, travel agents, and referral networks
concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central
reservation system.
• Creating and maintaining reservation records-usually by date of arrival and
alphabetical listing and preparing letters of confirmation.
• Tracking future room availability on the basis of reservations, and helping in
developing forecasts for room revenue and occupancy.
• Preparing the list of expected arrivals for the front office,
• Assisting in preregistration activities when appropriate
•Processing advance reservation deposits
• Opening and closing the availability as and when required of hotel in all the GDS
channels, IDS channels and on the hotel website
• Processing cancellations and modifications and promptly relaying this information to
the front desk.
• Configuring rates on the hotels’ property management system.
• Promoting goodwill by beings courteous, friendly, and helpful to guests, managers,
and fellow employees.
• Processing tourist visas for the guests.

Read GRO communication/Log book and Morning report for urgent matters.
• Attend morning briefings with Front Desk Manager and take note of any new
information
• Check the current status in the computer
• Check in and Check out the guests
• Prepare the amenities list for requisition in relations to the VIP list arrivals.
• Preparing the VIP guest arrivals letters
• Go to the airport if necessary to welcome VIP guests
• Offer any needed assistance to other departments
• Update guest histories in the system

At all times to be aware of and practice good customer relations, assisting the guest in
any way which does not adversely affect other customers
• Answering telephone calls and respond to customer requests directed to the GM
through my desk
• Receiving and replying to all e-mails in his inbox as per his instructions.
• Meeting some of the clients on his behalf and collecting samples upon his absence.
• Maintaining his diary and booking while confirming his daily meetings.
• Sending of orders for different items needed from both local and international
suppliers.
• Updating, filing, maintaining all records as per the company’s policy on a day to day
basis.
• Updating and maintain an active data-base containing all the companies & individuals
who have been in constant business and have had deliveries from the Garden Centre.
• Preparing all the quotations and sending them to the customers

At all times to be aware of and practice good customer relations, assisting the guest in
any way which does not adversely affect other customers
• Answering telephone calls and respond to customer requests as per the club’s
standards.
• Transferring phone calls to all the relevant departments after screening them.
• Enrolling and maintaining records of all the new leisure/equestrian members
• Updating and maintain an active data-base containing all the companies & individuals
in constant business with the club.
• Printing signage’s for corporate and social events taking place in the club on a daily
basis.
• Maintaining and keeping track of all the members’ activities in the club on a day to day
log-book.
• Receiving payments for the riding lessons, horse livery, farrier bills and shoeing
services provided at the club.
• Sending out invoices to all the Polo members on a monthly basis.
• Calculating out the financial tracking sheet and submitting revenue report to the sales
& marketing department monthly.
• Taking dinner reservations for all the Food & Beverage outlets of the club and venue
bookings for both social and corporate events