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Christine Madi, Customer Service Agent

Christine Madi

Customer Service Agent·Tadbeer

United Arab Emirates

Diploma, Teaching Diploma in Education, Science- Secondary Level

Work experience

Total years of experience: 15 years, 6 months

Customer Service Agent

May 2021 - Present

Tadbeer

Dubai, United Arab Emirates

May 2021 - Present

Company industry:
Legal Process Outsourcing (LPO)
Job role:
Sales

Private Tutoring

January 2012 - Present

Free lancer

Baabda, Lebanon

January 2012 - Present

Giving private courses in scientific material for all elementary and high school students.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Pharmaceutical Sales Supervisor

December 2017 - March 2019

Unipharm

Beirut, Lebanon

December 2017 - March 2019

Main job tasks:

Assigning sales team targets and consequently monitoring the achievement of such targets

Identifying sales prospects and potential clients while directing medical representatives towards such opportunities

Preparing sales-related reports and documents (completed sales transactions, sales team performance…etc) to the Sales Manager

Setting medical representatives’ visit schedules in line with the pre-set sales targets and territories covered

Preparing periodic reports with respect to the Sales function activities and achievements in addition to the market and competitors’ activities to be submitted to the Sales Manager

Supporting the team in the KOL management by conducting double visits
Company industry:
Other Healthcare Services
Job role:
Sales

Medical Product Specialist

June 2016 - May 2017

Food and Drug Corporation

Beirut, Lebanon

June 2016 - May 2017

Main Job Tasks:

- Meet or exceed sales targets within agreed budgets and timescales, develop and manage an assigned sales territory. execute sale and marketing plan in the assigned territory.
- Implement territory coverage plan (No. of sales call & Visit frequency) and delivering customer-centric activities in coordination with direct manger.
-Organizing audio-visual activities for healthcare providers as per business need in coordination with direct manager.
-Maintains records system; daily reports, customer profile & marketing feedback reports.
- Planning work schedules and weekly and monthly timetables.
- Monitoring competitor’s sales and marketing activities and reporting all report to direct manager.
- Ongoing prospecting for new business opportunities.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Sales

Sales Team Leader

March 2014 - April 2016

Pharma International

Beirut, Lebanon

March 2014 - April 2016

Direct a team of 4 medical representatives to attain everyday sales target and surpass expectations of customers by giving suggestions and support in the sales flow and setting up sales procedure.
In addition to that, I used to visit key opinion leaders (doctors) to promote for the medical products we have and plan for conferences and standalone marketing events outside the country.
Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Medical Representative

February 2012 - January 2014

Pharma International

Beirut, Lebanon

I found this job using Bayt.com

February 2012 - January 2014

Promoting the company's pharmaceutical products, where the prospects are doctors and pharmacists. My main tasks were to increase product awareness, answer queries, provide advice and introduce new products to the market, following up with the sales in pharmacies.
Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Team Assistant

January 2009 - January 2010

The World Bank Group

Beirut, Lebanon

I found this job using Bayt.com

January 2009 - January 2010

Working in The World Bank (United Nations) as an assistant for the security country manager
Company industry:
Financial Services
Job role:
Support Services

Education

MUBS

August 2022

August 2022

Diploma, Teaching Diploma in Education, Science- Secondary Level

Lebanon

The Lebanese University

June 2009

June 2009

Bachelor's degree, Biology

Lebanon

GPA (percentage): 65%

GPA (percentage): 65%

Maroun Abboud High school

June 2006

June 2006

High school or equivalent, Life Science

Lebanon

GPA (percentage): 65%

GPA (percentage): 65%

:

Skills

Microsoft Excel
Expert
Microsoft Excel
Expert
Spoken Word
Expert
Spoken Word
Expert
Medical Education
Expert
Medical Education
Expert
Outlook
Expert
Outlook
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
SCIENTIFIC
Expert
SCIENTIFIC
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
SALES
Expert
SALES
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT OUTLOOK
Beginner
MICROSOFT OUTLOOK
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT WINDOWS
Beginner
MICROSOFT WINDOWS
Beginner
MICROSOFT WORD
Beginner
MICROSOFT WORD
Beginner
Microsoft Excel
Expert
Microsoft Excel
Expert
Spoken Word
Expert
Spoken Word
Expert
Medical Education
Expert
Medical Education
Expert
Outlook
Expert
Outlook
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert

Languages

Arabic

Native Speaker

English

Expert

French

Beginner

Training and Certifications

Certifications
Student-Led STEM Education for Early-Stage Science Teachers certificate
Jun 2021
Show credentials
Outstanding commitment and service certificate
May 2010
Training
TEAM selling skills training program
Pharma International Company
Jan 2015

Hobbies and interests

Reading