Guest Relations
Accor Group
Total years of experience :12 years, 5 Months
- Knowledgeable and trained to handle front office duties in the three properties.
- Handle and track guest complaints.
- Handle VIP and Loyalty program guests by ensuring personalized service at all times.
- Conversant and fully knowledgeable of Opera System.
- Responsible for accurate accounts and guest billing processes and to administrate petty
cash system and float efficiently.
-Research and assist in the preparations of regulations and policies of the Institute.
-Daily office work
-Handle requests for information and data from customers
-Prepare reports and meeting agendas
-Maintain office files and takes minutes at meetings
-Schedule and coordinate meetings, appointments and travel arrangements
- Greet customers and resolve problems in a professional way.
-Highlight and demonstrate the activities of the Arts Center/Arts School
-Following up with the different departments in the Bibliotheca
-Performing daily office work activities
-Plan for year schedule of the Arts School
