Trainer, Customer service & Sales
Emaar
Total years of experience :9 years, 10 Months
• Design effective training programs
• Conducting individual training for new joiners and staff.
• Support and mentor new employees
• Conduct evaluations to identify areas of improvement
• Monitor employee performance and response to training
• Monitor the Customer for hand to introduce and provide support for each activity
• Advising and guiding the guardians on the suitable activities for their kids based on their age, gender and interest.
• Soft skills training for the staff
• Answering customer inquiries about product and service.
• Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
• Maintains human resource staff by recruiting, selecting, orienting, and training employees.
• Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
• Stocking, replenishing and cleaning sales areas.
• Assisting with product selection.
• Offering advice to customers about products and services
• Arranging delivery dates for Customer items
• Handling and register customer complaints.
• Utilizing specialist product knowledge.
• Monitoring and updating sales display areas.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Merchandising company’s products.
• Telemarketing.
• Customer relation and complaints handling.
• Offer sales demonstration to customers at the sales floor.
• Receiving and handling deliveries.
• Handle different forms of payment including cash and credit cards,
• Ensuring adherence to the agreed policies and procedure.
• Making & processing stock request
gain a mastery of those issues while you learn the skills you'll need as a manager of people.Using a managerial perspective Managerial Skill Builder.and all related studies and process for human resource in all sides as management