Christine Ragaie, Director of Sales

Christine Ragaie

Director of Sales

Kempinski Hotel Soma Bay

Lieu
Egypte
Éducation
Baccalauréat, English and American Literature
Expérience
22 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :22 years, 2 Mois

Director of Sales à Kempinski Hotel Soma Bay
  • Egypte - Hurghada
  • Je travaille ici depuis janvier 2016

Same as the previous position

Assistant Director of Sales à Kempinski
  • Egypte - Hurghada
  • décembre 2013 à décembre 2013

*Coordinating the activities of the Hotel Sales Team (under the direction of the DOSM and acting as DOS), Leading the Team to ensure an efficient day to day operation of the Sales Department.
*Regular liaison with the Hotel’s General Manager on sales related issues to ensure continuity in the absence of the DOSM
*Proactively manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives.
Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
*Proactively prospecting new accounts and following the sales process through to convert into ‘producing’ accounts.
*Take personal responsibility to ensure that Standards are maintained and that the system is utilized to its full capacity.
*Maintain up-to-date activity and rate information for each account. To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to all hotel departments or being present during the event at the property to make live co-ordination with all the concerned which also develops the operational exposure.
*Attending trade fairs and road shows, ensuring that the quality image of the organization is portrayed, and that every opportunity is taken to promote the Hotel.
*To take personal responsibility for understanding the Marketing plan of the Hotel and the required budgetary guidelines, to enable empowered decisions in all rate negotiations.
*To actively support the Sales Manager, the Assistant Manager and the Sales coordinator to assist them to carry out their roles effectively.
*To ensure that the Sales meetings takes place regularly and is attended by all the team.
*Responsible for submitting budget figures based on Account by Account report.
*Participating & consolidating figures and Data to submit the annual Business Plan.
*Responsible for submitting monthly Actions & Action Plans to DOSM.

International Exposure: ITB - Russia Road Show

Assistant Director of Sales à Mövenpick Resort Soma Bay– Pre- Opening
  • février 2013 à novembre 2013
Senior Sales Manager à Starwood Hotels & Resorts
  • Egypte - Hurghada
  • octobre 2008 à janvier 2013

Sheraton Miramar Resort ElGouna
- Handling all segments: Local & International Leisure, corporate, MICE and Marketing.
- Based in Cairo Sales & Marketing Office.

Sales Manager à Starwood Hotels & Resorts
  • Egypte - Hurghada
  • avril 2006 à septembre 2008

Sheraton Miramar Resort ElGouna

Account Sales Manager à Starwood Hotels & Resorts
  • Egypte - Hurghada
  • septembre 2004 à avril 2006
Regional Sales Executive à Hilton
  • Egypte - Le Caire
  • janvier 2003 à juillet 2004

Handling MICE segment for all Hilton Hotels in Egypt in all destinations.

Conferences, Meetings and Groups coordinator à Nile Hilton Hotel
  • Egypte - Le Caire
  • mars 2001 à janvier 2003

booking and coordinating the following:
*Corporate Groups & meetings
*Non-Tour Groups
*Conferences (including banqueting arrangements)
*Incentive Groups & Meetings

Security and Customer Service Agent à Trans World Airlines
  • Egypte - Le Caire
  • janvier 2000 à janvier 2001

Cairo International Airport specialized in detecting any dangerous passengers and securing the flight as follows:
*Interviewing Passengers
*Searching the flight for explosives detection
*Supervise Airport Ramp from flights' landing till its take off.
*Customer Service and Assistance during check-in and boarding

Éducation

Baccalauréat, English and American Literature
  • à Faculty of Arts - English Department
  • juin 2000
Etudes secondaires ou équivalent, English
  • à St. Mary’s English School
  • juin 1996

Specialties & Skills

Sales skills
Marketing
Customer Service
Public Relations
Training
ASSISTANT MANAGER
BUDGETING
BUSINESS PLANS
CONFERENCES
GESTIÓN
MARKETING
MEETING FACILITATION
MICROSOFT OFFICE
SUPERVISORY SKILLS

Langues

Arabe
Langue Maternelle
Anglais
Expert
Français
Moyen

Formation et Diplômes

Retaining Valued Employees (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Managing upward (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Budgeting (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Negotiation Skills Training (Formation)
Institut de formation:
Starwood Hotels & Resorts
Coaching (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Account Management (Formation)
Institut de formation:
Hilton University
Solving Business Problems (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Finance Essentials (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Delegating (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Making a presentation (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Capitalizing on Change (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Leading A Team (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Six Sigma: 4 Modules (Formation)
Institut de formation:
Starwood Development Center
Managing Difficult Interactions (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Professional Sales Skills Training (Formation)
Institut de formation:
Starwood Hotels & Resorts
Customer Service and Guest Contact (Visions 2000) (Formation)
Institut de formation:
TransWorld Airlines
Date de la formation:
January 2000
Federal Aviation Administration (FAA) Security Criteria (Formation)
Institut de formation:
TransWorld Airlines
Date de la formation:
January 2000
Setting Goals (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Hilton International Effective Negotiating Skills (Formation)
Institut de formation:
The International Negotiating Academy.
Keeping Teams on Target (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Project Management (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Time Management (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Assessing Performance (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Dangerous Goods (Formation)
Institut de formation:
TransWorld Airlines
Date de la formation:
January 2000
Running A Meeting (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Managing your Career (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Giving and Receiving Feedback (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Beyond Sales by Signature (Formation)
Institut de formation:
Signature for Kempinski Hotels
Leading the Sheraton Culture - Service Culture Training (Formation)
Institut de formation:
Starwood Hotels & Resorts
E-commerce Management – 3 months online course (Formation)
Institut de formation:
E-Hague
Leading & Motivating (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Communication Skills (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Writing for Business (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Negotiation (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Managing Workplace Stress (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center
Managing for Innovation and Creativity (Formation)
Institut de formation:
Harvard Manage Mentor - Starwood Development Center