كريستين Ragaie, Director of Sales

كريستين Ragaie

Director of Sales

Kempinski Hotel Soma Bay

البلد
مصر
التعليم
بكالوريوس, English and American Literature
الخبرات
22 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :22 years, 2 أشهر

Director of Sales في Kempinski Hotel Soma Bay
  • مصر - الغردقة
  • أشغل هذه الوظيفة منذ يناير 2016

Same as the previous position

Assistant Director of Sales في Kempinski
  • مصر - الغردقة
  • ديسمبر 2013 إلى ديسمبر 2013

*Coordinating the activities of the Hotel Sales Team (under the direction of the DOSM and acting as DOS), Leading the Team to ensure an efficient day to day operation of the Sales Department.
*Regular liaison with the Hotel’s General Manager on sales related issues to ensure continuity in the absence of the DOSM
*Proactively manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives.
Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
*Proactively prospecting new accounts and following the sales process through to convert into ‘producing’ accounts.
*Take personal responsibility to ensure that Standards are maintained and that the system is utilized to its full capacity.
*Maintain up-to-date activity and rate information for each account. To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to all hotel departments or being present during the event at the property to make live co-ordination with all the concerned which also develops the operational exposure.
*Attending trade fairs and road shows, ensuring that the quality image of the organization is portrayed, and that every opportunity is taken to promote the Hotel.
*To take personal responsibility for understanding the Marketing plan of the Hotel and the required budgetary guidelines, to enable empowered decisions in all rate negotiations.
*To actively support the Sales Manager, the Assistant Manager and the Sales coordinator to assist them to carry out their roles effectively.
*To ensure that the Sales meetings takes place regularly and is attended by all the team.
*Responsible for submitting budget figures based on Account by Account report.
*Participating & consolidating figures and Data to submit the annual Business Plan.
*Responsible for submitting monthly Actions & Action Plans to DOSM.

International Exposure: ITB - Russia Road Show

Assistant Director of Sales في Mövenpick Resort Soma Bay– Pre- Opening
  • فبراير 2013 إلى نوفمبر 2013
Senior Sales Manager في Starwood Hotels & Resorts
  • مصر - الغردقة
  • أكتوبر 2008 إلى يناير 2013

Sheraton Miramar Resort ElGouna
- Handling all segments: Local & International Leisure, corporate, MICE and Marketing.
- Based in Cairo Sales & Marketing Office.

Sales Manager في Starwood Hotels & Resorts
  • مصر - الغردقة
  • أبريل 2006 إلى سبتمبر 2008

Sheraton Miramar Resort ElGouna

Account Sales Manager في Starwood Hotels & Resorts
  • مصر - الغردقة
  • سبتمبر 2004 إلى أبريل 2006
Regional Sales Executive في Hilton
  • مصر - القاهرة
  • يناير 2003 إلى يوليو 2004

Handling MICE segment for all Hilton Hotels in Egypt in all destinations.

Conferences, Meetings and Groups coordinator في Nile Hilton Hotel
  • مصر - القاهرة
  • مارس 2001 إلى يناير 2003

booking and coordinating the following:
*Corporate Groups & meetings
*Non-Tour Groups
*Conferences (including banqueting arrangements)
*Incentive Groups & Meetings

Security and Customer Service Agent في Trans World Airlines
  • مصر - القاهرة
  • يناير 2000 إلى يناير 2001

Cairo International Airport specialized in detecting any dangerous passengers and securing the flight as follows:
*Interviewing Passengers
*Searching the flight for explosives detection
*Supervise Airport Ramp from flights' landing till its take off.
*Customer Service and Assistance during check-in and boarding

الخلفية التعليمية

بكالوريوس, English and American Literature
  • في Faculty of Arts - English Department
  • يونيو 2000
الثانوية العامة أو ما يعادلها, English
  • في St. Mary’s English School
  • يونيو 1996

Specialties & Skills

Sales skills
Marketing
Customer Service
Public Relations
Training
ASSISTANT MANAGER
BUDGETING
BUSINESS PLANS
CONFERENCES
GESTIÓN
MARKETING
MEETING FACILITATION
MICROSOFT OFFICE
SUPERVISORY SKILLS

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الفرنسية
متوسط

التدريب و الشهادات

Retaining Valued Employees (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Managing upward (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Budgeting (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Negotiation Skills Training (تدريب)
معهد التدريب:
Starwood Hotels & Resorts
Coaching (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Account Management (تدريب)
معهد التدريب:
Hilton University
Solving Business Problems (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Finance Essentials (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Delegating (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Making a presentation (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Capitalizing on Change (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Leading A Team (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Six Sigma: 4 Modules (تدريب)
معهد التدريب:
Starwood Development Center
Managing Difficult Interactions (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Professional Sales Skills Training (تدريب)
معهد التدريب:
Starwood Hotels & Resorts
Customer Service and Guest Contact (Visions 2000) (تدريب)
معهد التدريب:
TransWorld Airlines
تاريخ الدورة:
January 2000
Federal Aviation Administration (FAA) Security Criteria (تدريب)
معهد التدريب:
TransWorld Airlines
تاريخ الدورة:
January 2000
Setting Goals (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Hilton International Effective Negotiating Skills (تدريب)
معهد التدريب:
The International Negotiating Academy.
Keeping Teams on Target (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Project Management (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Time Management (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Assessing Performance (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Dangerous Goods (تدريب)
معهد التدريب:
TransWorld Airlines
تاريخ الدورة:
January 2000
Running A Meeting (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Managing your Career (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Giving and Receiving Feedback (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Beyond Sales by Signature (تدريب)
معهد التدريب:
Signature for Kempinski Hotels
Leading the Sheraton Culture - Service Culture Training (تدريب)
معهد التدريب:
Starwood Hotels & Resorts
E-commerce Management – 3 months online course (تدريب)
معهد التدريب:
E-Hague
Leading & Motivating (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Communication Skills (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Writing for Business (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Negotiation (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Managing Workplace Stress (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center
Managing for Innovation and Creativity (تدريب)
معهد التدريب:
Harvard Manage Mentor - Starwood Development Center