كريستين Ziade

Direct Supply Chain operations for this holding company - across 2 grooming concepts (The Nail Spa + Marquee) and a retail distribution company (Espai)
• Manage end-to-end SC operations for 19 branches in the UAE - for The Nail Spa and Marquee
• Oversee imports and regional distribution - import upmarket retail beauty products from Australia, France and South Africa for Espai

East and Bedashing Beauty Lounge - promoted to oversee 65 stores in the UAE & KSA markets
• Led a multicultural team of 20 Managers & Administrative staff - delivered resource and cost efficiency by merging supply chain teams from the 2 entities and optimizing the organizational chart
• Drove end-to-end Supply Chain operations - including Procurement, Logistics, Warehousing, R&D, Retail and Private Labelling
• Managed CAPEX & OPEX budget planning with 92% forecast accuracy - factor in launches, business expansion & market movements
• Optimized procurement and inventory management to deliver cost-savings - develop annual plans, negotiate contracts to increase rebates and support by 3%, manage tendering processes, establish relationships with foreign/ global suppliers and consolidate product lists for improved leverage and margins
• Mobilized stock through e-Commerce to minimize aging and stock loss - collaborate with Marketing to increase revenue streams by creating new supplier offers/promotions and updating the platform to boost sales
• Improved warehousing and delivery operations - outsourced warehousing and delivery, reviewed delivery schedules, process workflows and routing, led the warehouse digitization project, introduced scanners and reorganized shelving
• Drafted Group-wide SOPs and processes - including for new system implementations. Ensure clear understanding by coordinating with cross-functional stakeholders to design and implement processes and drive strict compliance
• Successfully implemented SAP for retail, procurement and warehouse functions
• Initiated R&D efforts in service and retail line development to align with industry trends - initiate supplier meetings, conduct competitor analysis and market research to determine launch feasibility within the Group
• Increased branch sales through compelling visual

Recognized for superior performance and promoted to manage supply chain, logistics and warehousing operations for 37 branches in the UAE and lead, develop and monitor a 16-member regional team
• Facilitated success of the e-Commerce platform achieving 96% fulfilment rates - enabled smooth logistics by introducing door-to-door delivery, order receipt & fulfilment and SOP implementation
• Ensured business continuity in a challenging economic environment - successfully transitioned suppliers from China to local suppliers during COVID-19 shipping restrictions. Identified and sourced diverse local suppliers to solve this business problem
• Supported the GM with strategic planning and execution for supply chain & logistics - developed and executed annual purchase plans, supply chain Initiatives and established a demand planning process in collaboration with Marketing and technical teams
• Directed and guided the supply chain network - led optimization of associates, service and inventories; actively monitored and improved team performance, enhanced customer service and implemented cost-effective space utilization and logistics measures

Managed the entire commodities procurement process, supply chain activities, logistics, distribution & customs clearance for the Middle East’s largest and award-winning salon and spa chain - overseeing operations for 35 branches in the UAE and KSA
• Led and motivated a team of 5 procurement coordinators, administrators and inventory staff - reallocated resources to save costs
• Defined and implemented procurement and commodity strategies based on market and supplier analysis - drafted clear, data-led business and procurement plans, managed the department’s annual budgets to align with company goals
• Embedded procurement process and reporting systems - introduced SOPs and PO processes to prevent operational delays and implemented periodic reports to accurately track ordering and consumption
• Recommended action plans to management - liaised with cross-functional teams in Operations and Marketing to understand business drivers, leveraged data from reports and offered suggestions on improving chain-wide procurement
• Optimized operations and delivered cost savings - delivered a 10-day reduction in delivery lead time by consolidating branch purchases and using correct ordering practices; implemented SAP and automated ordering across branches by enhancing system functionalities and controlled costs by centralizing and renegotiating all contracts (annual maintenance, assets and consumables)
• Improved Operations Team capabilities - trained 150 Operations personnel over 12 sessions on efficient stock management
• Supported new joiner development - created training materials and post-training assessments for 40+ new joiners annually

• Establishing, harmonizing and maintaining appropriate formalized purchasing policies, compliance and procedures across the business
• Developing a suitable contract database and protocol for ongoing supplier management including ongoing creation and management of preferred suppliers along with a clear contractor overview highlighting key contracted information. (Contract sum, length of term, annual increases, break-clauses etc.)
• Applying a formal tendering process (for major contract)
• Producing, managing and integrating consistent messaging standards across all marketing and communications collateral & channels for all divisions (fashion, sports and hospitality)
• Leading supplier negotiations, recommending supplier selection & implementing contracts designed to encourage continual improvement
• Supporting the business to monitor suppliers’ performance in line with KPIs, contractual obligations & service level agreement
• Providing active benchmarking data & analysis to ensure Marka achieves continued value, creativity, flexibility & sustainability across all divisions
• Working in conjunction with the head of departments & finance team and reporting directly to the Group CFO
• Accounts:
o Hospitality: Reem Al Bawadi, Taste of Italy by Chef Heinz, Champions League, Viccolo, Harpers bazar Café, Morellis Gelato
o Fashion: Essentiel, Carven, Dinh Van, Sonia, Laurel
o Sports: Modells, Nike, Adidas, Champions League
o Luxury: Dinh Van, Shiseido Spa.

Providing required documents pertaining to tenders
- Revising technical requirements & submittals (BOQ, Specs, and Drawings)
- Providing quotations necessary for resources pricing
Completing, supervising and reporting the procurement procedure as per the company's standards & requirements:
- Ensuring procurement of operational requirements of the company with maximum cost saving benefits with no compromise on the quality
- Providing oversight of all procurement in compliance with the company's policies & procedures
- Managing, evaluating and issuing al types of purchase orders, contracts, RFQ etc...
- Receiving & Compiling purchase requisition including complete specifications from production/store along with stock level report of required material
- Engaging support & agreement for the strategy from key stakeholders so that the implementation & compliance are optimal, promote the effective management of vendors to sustain value throughout the life of the contract
- Defining & managing key vendor relationships to deliver breakthrough performance in cost, service & quality including technical input to negotiations on strategically significant contracts
- Negotiating for required quality, quantity, material availability, payment terms and delivery schedule of the materials
- Providing approval of related sector's manager, Project manager, & estimator
- Establishing new processes & systems whenever required for effective procurement across the company

Handling the follow up with the suppliers in Europe:
 Arrange an average statistic after receiving the bills of the orders done in the fair
 Identify the budget and the number of the goods ordered
 Controlling and reconciling the supplier’s invoices before starting the bank transfer
 Follow up with the suppliers concerning the delivery in order to start the shipment
 Entering the invoices and the prices to PIMS program
 Pricing the goods, and dividing them in order to be distributed to the different branches by PIMS program
 Inventory is a must twice a year
 Entering all the receipts, payments and the banks receipts to PIMS program to be controlled by the audit
 Responsible of opening the summer Branches (Edde Sands Jbeil, Panjea Jyeh) Decoration and Display
 Hand craft (Necklaces, …)

Running mail post office