Manager
Accenture Services Pvt Ltd
Total years of experience :16 years, 7 Months
Christopher is Project Management Professional (PMP) Certified and Certified Scrum Master (CSM) Professional with over 16 years’ experience in large scale delivery management for multiple Strategic Accounts / Program / Projects.
Experienced in Program, Project, Service Delivery Management for 12 years and in Agile methodology for 3 years
Accountable for End to End Delivery including Resource (people also), change, Issue and Risk management
Experience in Client Management, Delivery, Operations, Account mining and Invoicing
Ensured strong adherence to quality assurance processes across work forces
Driven key success factors like process improvements across projects to optimize, automate and modernization to reduce cost, increase efficiency / productivity and client satisfaction
Excellent communication skills clear understanding of the business rules, quick to learn, adjust, and adapt to new environments, processes and techniques.
Excellent in managing and leading team, establishing and enhancing customer relationships, strategic planning and implementation for results, achieving profitability and motivating teams.
Extensive overseas experience from working in USA and Argentina
Key Programs / Projects:
Program Management for Canada Banking Customer
Led and Managed 22 Million USD Banking account.
Grew Team size by 350% (Total ~ 162 resources) and increased Annual revenue to 70 Million USD.
Handled Banking Application Viz Depositary Account Services, ATM services, etc.
Implemented & Re-Designed quality processes for smooth functioning of business.
Productivity improvements were achieved around 20% Year on Year through automation and process improvements
Stabilized the applications and ensured future Application scalability.
Program Management for US Financial Services
Led and Managed multi location (USA, India, Argentina) 16 Million USD and Increased to 30 Million USD, Increased team size by 200%.
Handled Rules - Mainframes, Transactions and usage, etc. for Credit cards. Stabilized the applications and ensured scalability.
Productivity improvements were achieved around 15% Year on Year.
Project and Program Management for US Telecom Customer
Led and Managed 2.5 Million USD annually revenue. Increased team count by 500% by adding additional work from the client and increased annual revenue to 14 Million USD.
Handled Multiple applications for Enterprise Data warehousing Applications.
Stabilized the application and ensured scalability, Reduced production defects from huge numbers per month to minimum per month by doing RCA and fixing issues.
Productivity improvements were achieved around 15% Year on Year.
Worked as Team member and also led a small team
Performing the High Level Design & Low Level Design of applications and architecture components.
Configured, build, and test the application or technical architecture components.
Adherence to Security coding practices.
Impact analysis for problem fixes
Providing technical consulting as desired
Respond to client user query after analysis with suggestion / solution as required
Optimized production run and fixed repeated bugs and ensured application stability for batch runs
Monitored the production runs and fixes as per warranty plan
Handling a team and mentoring them to deliver optimum solutions.
Escalate risk and issues as required and track them to closure
Documented the application to facilitate maintenance.
Worked as a team member
Performing the Low Level Design of applications and architecture components.
Configured, build, and test the application or technical architecture components.
Adherence to coding practices.
Documented the application to facilitate maintenance.
URL removed due to policy violation. Please contact support for further information.