Data Analyst (Assosiciate)
Aramex
Total years of experience :6 years, 8 Months
Collecting data from logistics dashboard based from operation
process using optical scanners.
Performing system daily check form dashboard.
Create spreadsheets for large refence numbers of each shipments.
Verifying data by comparing it to source dashboard from logistics operation.
Updating Data from the logistics operation and performs regular backups to ensure data preservation.
Monitoring the automated loading process.
Track weekly data according to KPI performance from the operation and provide weekly report to commercial services.
Responsible for loading document, extracting and validation of
client data.
IT services support, .
Validate the contract warranty of the reported unit if is it extended warranty or standard warranty contract.
Create a ticket number from ERP system for customer’s request.
Isolate issues from the unit according to customer’s report.
Validate and check the peripherals of the unit before to conduct isolation testing to rectify the issue.
Arranging schedule for onsite repair to perform replacing parts and conduct software testing.
Receiving Offsite support via email and allowing to bring the unit to HP service centre for replacement parts.
Verifying product number and serial number of each peripherals according to invoice documents.
Maintained high standard e-mail support service and speed of feedback.
Develop strong customer relationships and responsible to resolve queries of customer’s via email.
Thesis minor revision for Online store website