كريستوفر Miles

As the organisational practice Lead for Project Management, I specialise in driving excellence in project management across the Healthcare, Aviation, and Digital Transformation sectors. My expertise lies in successfully delivering complex infrastructure projects and programmes, with a strong focus on best-practice project management methodologies and optimising Project Management Offices (PMOs).

Key Achievements:
• Served as the Principal Project Manager, leading Queensland Government eHealth implementations for the Digital Solutions and Delivery Branch, covering strategic regional planning, capability enablement and digital transformation.

• Principal Project consultant for healthcare clients in Australia, advising and guiding Residential and Home Care business solutions.

• Led the Queensland Governments Gateway Review for the new Toowoomba Hospital in rural Queensland, leading 20 subject matter experts in design technology, innovation and healthcare delivery.

• Led the recovery and successful delivery of the e-enablement for the new Kingaroy Hospital for the South Barnet Hospital and Health Service, using conventional and hybrid agile methodologies.

• Worked as the Senior Programme Manager implementing an organisational-wide ERP system across multiple lines of business, entities and geographical regions covering Core Finance, Corporate Performance, HR and Payroll.

• Led the Organisational project management maturity review for Alderly Engineering across the UK, Qatar, UAE and Saudi Arabia

• Led the agile software development of Virgin Australia’s crew management system to support the negotiated enterprise agreement, mitigating compliance and operational risks.

• Led a team of 15 developers, operational specialists, and senior executives to achieve the successful transformation of lifestyle applications for 2, 500 crew members.

• Worked as the Senior Program Manager implementing an organisational-wide Microsoft Dynamics ERP system across eight lines of business, 117 entities and three geographical regions.

I was responsible for strategically managing and implementing key transformation projects focused on airport transportation, training, and crisis management. I led the organisation in adopting agile project management practices and developed the Emirates LEAN and Agile ICT Project Management Playbook for the IT department. I also defined the target operating model (TOM) for functional areas and identified improvement clusters for transformational enablement.

Key Achievements:
• Successfully implemented an enhanced airport ICT transportation system, transforming 20-year-old manual operations to dynamic task allocation, thereby enabling 30% efficiency in operations in over 4 weeks, gaining recognition at the Senior Executive VP level.

• Led the e-Enabling Software Distribution Tools (SDT) project for the Emirates B777x fleet, which involves data transfer between ground infrastructure and the aircraft via IP (Gate link, cellular, and satellite). Delivered a 5-month project in one programme increment of 10 weeks, using Scaled Agile Project Management practices.

• Led the transformation of the Flight and Cabin Crew training records to a Cloud-based SaaS Solution, leading contract negotiations and solution delivery; successfully negotiated AMC vendor support contracts, saving 15% on annual fees.

As an Associate Director at KPMG, I led multiple project management assurance activities for Government and Private Sector clients, successfully delivering strategic finance, technology, and infrastructure projects. I played a pivotal role in management consultancy engagements, focusing on developing and nurturing new client relationships. My expertise in crafting target operating models supported our clients objectives and enhanced their project capabilities, driving sustainable growth and innovation in their operations.

Key Achievements:
• Served as a Specialist Consultant in transforming SunSuper with an integrated SAP solution, supporting the enterprise-wide rollout and change management.

• Seconded as C-Level Executive Support to the General Manager of Finance, setting up and optimising the contracts and commercial operations function through value stream engineering, resulting in a 300% growth in build capability and the corporate objective of 8 million homes connected in 12 months.

• Assessed Rio Tintos Global Project Management Methodology against the PMIs Organisational Project Management Maturity Standard for best practice identification and enhancement, further enhancing the organisations project management capabilities and evolving for greater agility in changing markets.

As the Director of Risks and Quality, I assumed overall responsibility for integrated risk management and strategic planning for the new Gold Coast University Hospital (GCUH) construction. I led the development of the hospitals ICT infrastructure, ensuring that all systems were robust and aligned with our quality standards. My role also involved resolving complex engineering and contract issues, demonstrating my ability to navigate challenges effectively. In addition to overseeing these critical areas, I took charge of the teams professional development and successfully led our agile transformation initiative.

Key Achievements:
• Directed and led the ICT enablement for the state-of-the-art Gold Coast University Hospital (GCUH) in Queensland, Australia, using emerging technologies, robotics and automated workflows, ranking the facility in the top 20 hospitals in Australia.

• Led the direct engagement with the Principal Client Representative and Tier 1 contractors, resolving several mission-critical elements and defect resolution, resulting in mutually successful outcomes.

• Managed the Agile Release Train to deliver all clinical and non-clinical applications supporting hospital operations by developing clear Portfolio Kanban visualisations, tracking the flow of Epics, Features and Stories from ideation, from analysis and development to implementation.

As the founder and director of C3 Professional Services, I led the consultancy firm for a decade, establishing a reputation for excellence in managing client relationships and delivering impactful project engagements across multiple sectors. My hands-on leadership style allowed me to make strategic executive decisions that drove both the company's growth and the technological interests of our clients. I developed and implemented innovative technological plans that enhanced our corporate capabilities, ensuring the successful execution of client contracts and fostering long-term partnerships built on trust and success.

Key Achievements:
• Led a team of 45 engineers to successfully deliver the technical design of a national broadband solution for Cable and Wireless for the build-out of the National fibre backbone.

• Effectively established strong portfolio management and governance in leading an initial £6 million SCADA civil construction project in the water and wastewater utility sector for Mott MacDonald, Bywater and Galliford Try.

• Led 25 specialists in stakeholder management and communications to enhance border security before the FIFA 2010 Soccer World Cup whilst on secondment to the Department of Home Affairs, Republic of South Africa.

• Led client-facing resources for SITA Aerospace, managing 15 designers and three project managers to develop a robust Airline Relocation Program at London Heathrow.

• Designed and established global air-to-ground communications in SITA and the Northern and Eastern Europe Regions, leading to business growth of 200%.

• Served as a Specialist Consultant on behalf of the ODPM to assist local and regional governments in delivering their ICT Transformational Agenda.

• Certified OPM3 Assessor and Consultant, completing assignments in the USA, UAE, Saudi Arabia, Australia and the UK.

• Vice-Chair of PMI’s Organisational Project Management Maturity Model (OPM3) standard, published in 2014

Air Command and Control Integrated Project Team Tomahawk Land Attack Missile Integrated Project Team Defence Procurement Agency- Special Projects UK T-Class Submarines