• Responsible for the delivery of a four year, $122m program, with over 100 people team
• Responsible for managing the full lifecycle of client engagement to include business consulting, strategic planning, growth, direction, delivery and profit. The program is focused in the implementation of the Cerner Millennium HIS to 8 Hospitals and 24 Primary Health Centers, providing the following services: - Application Implementation
- Transformation
- Program Management and PMO
- Enterprise Architecture
- Integration
- Data Migration
- Testing
• Account Budget management and forecasting, Resource Management
• Day to day account management and reporting to Dell and Customer Executives
• Kept account revenue on target and exceeded GM% expectations while maintaining quality delivery on schedule
o Increased the GM through appropriate management and recruitment techniques and ensured an additional $150k gross margin per month in FY13.
Sr. Program Delivery Manager - Sidra Medical and Research Center, Qatar
• Responsible for the management and delivery of the Primary Source Vendor contract with Sidra Medical and Research Center, a $63million, 2.5 year program
• Part of the leadership in the contract negotiations team for the contract
• Solution architecture for the overall program
• Management of the procurement of all supporting systems and their implementation in a greenfield hospital environment
• Extensive contract preparation and management for the procurement process
• Oversaw a team responsible for the data warehouse preparations and eventual move. Reviewed plans, ensured proper resourcing, ensured quality of the move and communicated with the customer to ensure all parties are aware and all the other programs are kept in synchronization
Customer Executive - Abu Dhabi Health Services Company, Abu Dhabi
• SEHA Customer Executive; ensuring open and direct communication with the customer, management of customer relations, expanding revenue through additional business
• Managed a $9m program delivery, of which my additional business contribution with the client was $4.9m
• Programs included: - Acute Hospital Information Systems implementation, including Application Implementation, Transformation, Training, Project Management
- Revenue Cycle Analysis, reviewing the coding practices and consulting relative to the implementation of a billing claims system
- CFO and Financial Process Assessment, which focused on reviewing the capabilities of the people as well as the processes in place and suggesting process improvements and training programs
- Business process assessment and improvement, as part of the implementation program and business continuity process
- Service Management implementation
• Account PMO Director and Quality Manager; ensuring program and project management processes are according to best practice and deliverables meet the client's quality expectations. Responsible for producing internal executive reports
• Account Budget management and forecasting, Resource Management and Planning
• Actively advised the customer on their Data Warehouse move, by reviewing the plans, challenging the company responsible for the move and overall working with the customer for their interest
• Developed a disaster recovery process for SEHA, advising on best practice ways to safeguard the data and ensure business continuity during the system downtime as well as improve the system recovery process. Disaster recovery processes must also comply with the Abu Dhabi Government guidelines.
• Responsible for revenue and profit goals
General duties in the company
• Contract negotiations
Previous Accomplishments with the Company: * Creation and implementation of Service Management process for the Abu Dhabi Health Services Company (SEHA), to govern the HIS program
* Management of the deployment of Cerner Millennium at Al Ain Hospital - UAE
* Bid and Contract Management for the EMEA region with focus to the Middle East
- Company industry:
- IT Services
- Job role:
-
Management
