Regional Operations Manager
Naqel Express
Total years of experience :17 years, 3 Months
➢ Handled biggest region in Naqel which contributes nearly 40% of company’s Business out of five regions
➢ Lead and motivated the entire regional logistics business and was responsible for the administration of 100+ fleets and 250+ employees. On call support during out of hours and at weekends to deal with any urgent matters. Being one of the deciding and planning authorities towards the expansion of the terminal location and infrastructure for business growth depending on the demands of the market.
➢ Well trained to handle the domestic express shipments and Global E commerce shipments during sudden spike in peak business period such as festival and offer seasons to run the operations efficiently.Our major Global E commerce clients are Jollychic, Shein, souq.com, Amazon, Oriflame & etc..Domestic express clients are IKEA, GE, Toyota, Man, Redington, KOJ, Extra, Petromin & etc…
Responsibilities:
Operations:
➢ Ensure regional operations are running effectively and efficiently at all times.
➢ Manage ground operations, Domestic, express inbound and outbound and terminal operations and ensure compliance to service expectations and quality standards.
➢ Work with regional coordinators and station supervisors to achieve the SLR targets for delivery, pickup, claims, on time trailer dispatch and etc…
➢ Supporting E-commerce division during peak time of deliveries and pickups.
➢ Developing robust processes & enforcing company regulations.
➢ Attend and contribute to business planning and decision making meetings in order to communicate effectively within the organisation and provide Logistics input and support to overall business decision making.
➢ Crisis Management.
Customer Focus:
➢ Ensure on time delivery and pick up to achieve ultimate customer satisfaction
➢ Ensure the workflow is going on according to the agreed SLA with client.
➢ Ensure solving customers issues and responds to any inquiry on time
➢ Supporting the sales to meet the customer expectations
➢ Along with sales team creating SLA: Service Level Agreement
People Management:
➢ Ensure strengthening the relationship and coordination between operations and sales team.
➢ Organizing regular review with the team to help them to understand their key priorities.
➢ Setting KPIs and conduct annual review to all direct reports.
➢ Mentor, develop and coach all direct reports.
➢ Ensure having a succession plan in place for all critical roles
➢ Spotting the talents and ensure having a proper development plan to promote and grow
➢ Train the team in relation to any new systems or tools introduced in the operation
➢ Alongside site HR, addressing issues such as disciplinary, grievances, absences etc.
➢ Communicate any new corporate or local change in operations policies and procedures and ensure everybody is aware and understand it.
Finance Results:
➢ Manage operating expenses according to the set budget.
➢ Participate in setting the operations annual budget.
➢ Full P& L accountability.
Planning and scheduling the delivery of goods and cargoes within TAT time.
Driving accuracy, productivity and performance to a new level.
Maintaining good rapport with Customers by addressing their issues by prompt response
Maintaining the branch as a profit making center.
Cost management (i-e) Identifying profit leakage & implementing the cost cutting techniques to improve profit.
Making sure the SOP is met.
Handling a team of over 150 staff that includes drivers and Hub operatives.
Ensuring that all set targets are achieved.
Negotiating pricing with local carriers (i-e) Processing shipments and confirming the delivery as well as liaising with the lorry vendors when in need
Managing day to day administration and sales function.
Hiring and building the strong team by frequent coaching and training.
Managing manpower effectively by identifying the key productive resources.
Inspiring and motivating the staff.
Organizing regular review with team.
Being cognizant of Hub and branch activities at regular basis.
Meets assigned targets for profitable sales volume and strategic objectives in assigned Channel Partner.
Building a larger number of Channel partner through frequent recruitment and training and coaching.
Managing customer and channel partner conflicts
Ensuring all set sales target are achieved through Channel partners.
Managing deliveries and pickups through channel partners on regular basis.
Drives adoption of company policies and programs among assigned Channel partners.
Proactively recruits new quality Channel partners on regular basis.
Completes branded office for channel partner that meet company standards.
Maintains high Channel partner satisfaction ratings that meet Company standards.
Inspiring and motivating.
Organizing regular review with Channel Partners.
• Coordinate & expedite requests, time-specific pickups and deliveries and other special requests
• Resolving client delivery and pickup issues.
• Handled customer queries and complaints efficiently
• Handled front end/ backend activities
• Maintained a high level of customer service at all times.
• Gather and monitor financial datas.
• Assisting to prepare monthly, quarterly and annual statements.
• Assisting prepare budgets.
• Monitor and report on accounting discrepancies
• Perform month-end and year-end close processes
• Managing petty cash transactions.
• Controlling credit and chasing debt.
• Reconciling finance accounts and direct debits.
• Creating and updating expense reports
PASSED WITH 50% OF MARKS. GOOD SPORTS MAN IN STATE LEVEL.