سيندي Diero, Customer Service Representative

سيندي Diero

Customer Service Representative

Kenya Broadcasting Corporation

البلد
كينيا - Nairobi
التعليم
بكالوريوس, Biological Sciences And Psychology
الخبرات
7 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :7 years, 10 أشهر

Customer Service Representative في Kenya Broadcasting Corporation
  • كينيا - Nairobi
  • أشغل هذه الوظيفة منذ نوفمبر 2022

1.Developing social media strategies
2.Managing the company's social media platform.
3.Maintaining customer communication with weekly reports.
4.Designing and implementing online marketing 5.strategies across all digital platforms.
6.Preparing and presenting digital marketing reports.

Sales And Customer Service Staff في Aquapet Stores Limited
  • كينيا - Nairobi
  • أغسطس 2021 إلى أكتوبر 2022

● Administrative
● Customer service
● Animal care
● Sales and customer service at the store

Data Clerk في HIV Free Generation
  • كينيا - Nairobi
  • يناير 2021 إلى مارس 2021

● Gender based violence prevention
● Empowerment through education
● Establishing entry priorities
● Maintaining database by entering new and updated client and account information.
● Updating existing data.
● Verifying data by comparing it to source documents.
● Sort and organise paperwork after entering data to ensure it is not lost.

Cashier And Sales في NCBA
  • كينيا - Nairobi
  • نوفمبر 2015 إلى يونيو 2019

Branch operations Teller line.
Card payment.
Receiving cheques and issuing cheque books.
Resolving customer issues
Issuing negotiable items such as bankers’ cheques and money orders.
Promotion of the institution’s products such as loans and mortgages
Balancing of the vault. Cash drawers and ATM

Office Assistant في Child Fund
  • كينيا - Kisumu
  • يناير 2015 إلى مارس 2015

● Coordinate children's sponsorship programs on health, education, and literacy ●Development and promotion of positive relationship with the service users
● Facilitate and mobilise resources and programs for the training of community health/ social workers on children affairs
● Networking with sponsors for funding, and providing liaison and linkages with beneficiaries ●Conducting interviews, field visits and meetings for needs assessment and identification by engaging parents, guardians and local administration.
● Review child Support components, tools, activities and strategy.
● Ensuring that child support activities and functions are well coordinated
● Analysis of child support functions/ activities and providing way forward and practical solutions ●Impact assessment and report writing.
● Follow up and supervise projects initiated on child education and facilities to improve children's welfare.
● Ensuring management and support of the departmental activities as well as offering staff training on child guidance and counseling.
● Ensuring quality of service offered
● Fostering innovation and implementing changes to improve program output
● Promoting positive outcomes for the welfare and wellbeing of children in general.

Customer Service في NCBA
  • كينيا - Nairobi
  • أبريل 2014 إلى أغسطس 2014

● Issuing of ATM cards and PINS as well as issues resolutions
● EMV Migration and customer training and sensitisation
● Customer service queries and corporate clients’ support
● Teller line-receiving and verification of cheques

Counseling في Academic Model Providing access to Health Care (AMPATH)
  • كينيا - Eldoret
  • سبتمبر 2013 إلى يناير 2014

● Group and Individual counseling (with people from varied backgrounds and ethnicities), in particular, the remote areas of North-Rift region and urban/peri-urban communities of Eldoret and Kitale towns in Kenya.
● Counseling and training in management of people infected and affected with HIV and Aids and other sexually transmitted diseases, like commercial sex-workers and victims of sexual abuse, domestic violence and rape.
● Intervention for underprivileged segments of the society with unique socio-economic needs, and suffering from
the impact of deprivation of basic sustenance in areas of health, shelter and livelihood i.e street families and slum dwellers.
● Ensuring collaboration with the community leaders in regard to mobilization and sensitization of communities to promote the benefits of counseling and awareness campaigns.
● Ensuring that support activities are well coordinated within the defined health and counseling guidelines
● Crisis Intervention
● Managing appropriate professional boundaries in the relationship of stakeholders.
●Work in conjunction with the Clinical Services Coordinators to provide quality service
● Maintain records for monitoring, evaluation and tracking purposes.
● Taking responsibility for their own professional training and development.
● Strategic deployment of field work duties, operation and supervision of community health/ social workers and staff attached to the program in the respective stations.
● Promote smooth and efficient running of counseling, health and related field work activities

الخلفية التعليمية

بكالوريوس, Biological Sciences And Psychology
  • في Moi University
  • ديسمبر 2012

Second Class Honors- Upper Division

الثانوية العامة أو ما يعادلها, High School
  • في St. Elizabeth Academy
  • نوفمبر 2007

C Plus

الثانوية العامة أو ما يعادلها, Primary education
  • في Maxwell Preparatory school
  • نوفمبر 2003

Primary education

Specialties & Skills

Social Media Marketing
Time Management
Customer Support
EMPOWERMENT
OPERATIONS
CUSTOMER SERVICE
SOURCE (GAME ENGINE)
MARKETING STRATEGIES
BROADCASTING
DIGITAL MARKETING
COMMUNICATIONS
time management
communication skills

اللغات

الانجليزية
متمرّس

الهوايات

  • Swimming, Basketball, Playing the Piano, Camping