Customer Service Representative
Kenya Broadcasting Corporation
مجموع سنوات الخبرة :7 years, 10 أشهر
1.Developing social media strategies
2.Managing the company's social media platform.
3.Maintaining customer communication with weekly reports.
4.Designing and implementing online marketing 5.strategies across all digital platforms.
6.Preparing and presenting digital marketing reports.
● Administrative
● Customer service
● Animal care
● Sales and customer service at the store
● Gender based violence prevention
● Empowerment through education
● Establishing entry priorities
● Maintaining database by entering new and updated client and account information.
● Updating existing data.
● Verifying data by comparing it to source documents.
● Sort and organise paperwork after entering data to ensure it is not lost.
Branch operations Teller line.
Card payment.
Receiving cheques and issuing cheque books.
Resolving customer issues
Issuing negotiable items such as bankers’ cheques and money orders.
Promotion of the institution’s products such as loans and mortgages
Balancing of the vault. Cash drawers and ATM
● Coordinate children's sponsorship programs on health, education, and literacy ●Development and promotion of positive relationship with the service users
● Facilitate and mobilise resources and programs for the training of community health/ social workers on children affairs
● Networking with sponsors for funding, and providing liaison and linkages with beneficiaries ●Conducting interviews, field visits and meetings for needs assessment and identification by engaging parents, guardians and local administration.
● Review child Support components, tools, activities and strategy.
● Ensuring that child support activities and functions are well coordinated
● Analysis of child support functions/ activities and providing way forward and practical solutions ●Impact assessment and report writing.
● Follow up and supervise projects initiated on child education and facilities to improve children's welfare.
● Ensuring management and support of the departmental activities as well as offering staff training on child guidance and counseling.
● Ensuring quality of service offered
● Fostering innovation and implementing changes to improve program output
● Promoting positive outcomes for the welfare and wellbeing of children in general.
● Issuing of ATM cards and PINS as well as issues resolutions
● EMV Migration and customer training and sensitisation
● Customer service queries and corporate clients’ support
● Teller line-receiving and verification of cheques
● Group and Individual counseling (with people from varied backgrounds and ethnicities), in particular, the remote areas of North-Rift region and urban/peri-urban communities of Eldoret and Kitale towns in Kenya.
● Counseling and training in management of people infected and affected with HIV and Aids and other sexually transmitted diseases, like commercial sex-workers and victims of sexual abuse, domestic violence and rape.
● Intervention for underprivileged segments of the society with unique socio-economic needs, and suffering from
the impact of deprivation of basic sustenance in areas of health, shelter and livelihood i.e street families and slum dwellers.
● Ensuring collaboration with the community leaders in regard to mobilization and sensitization of communities to promote the benefits of counseling and awareness campaigns.
● Ensuring that support activities are well coordinated within the defined health and counseling guidelines
● Crisis Intervention
● Managing appropriate professional boundaries in the relationship of stakeholders.
●Work in conjunction with the Clinical Services Coordinators to provide quality service
● Maintain records for monitoring, evaluation and tracking purposes.
● Taking responsibility for their own professional training and development.
● Strategic deployment of field work duties, operation and supervision of community health/ social workers and staff attached to the program in the respective stations.
● Promote smooth and efficient running of counseling, health and related field work activities
Second Class Honors- Upper Division
C Plus
Primary education