CORPORATE FACILITIES MANAGER
GENERAL MILLS
Total years of experience :18 years, 9 Months
General Mills Inc. is a 150 year old US Blue Chip Company, headquartered in Minneapolis USA & one of the world’s largest food companies (Global Turn over $20 Billion ) marketing some of the world’s best loved brands, including Betty Crocker, Nature Valley, Pillsbury, Green Giant, Fiber One, Cheerios, Haagen Dazs etc. The Corporate Office in India is based at Powai in Mumbai.
To provide Workplace Solutions to more than 1000 + employees
To provide Strategic Insight, Planning & Operational Guidance to outsourced FM Team Members.
Management of Annual Budgets & setting up of Annual Objectives
Business Continuity Planning (BCP)
Management of Cafeteria & Food Service
Compliances Management & Tracking Follow Ups
Contracts Management & Vendor Selection / Management
Continuous Improvement - 5S / YY/ Focused Improvements
Coordination of STPI requirements
Emergency Planning
Employee Seating & Employee Moves Management
Energy Saving Measures & Energy Management & Audits
Events Management, Hotels & Venue Bookings
Facility Audit & Risk Assessment, Facility Inspection & Management By Walking Around
Front Office & Reception Management
General Mills Moves Adds & Changes Management - Space Management
Management of General Mills FM Soft wares such as AWARE & FM SYSTEMS
General Administration & Helpdesk Services Management
Housekeeping Pantry & Mail Room Services Management
Meeting Global Internal Audit Requirements
Planning & Execution of Maintenance Programs - Preventive, Predictive Shutdown Maintenance Program Coordination
Periodic Audit Periodic Cost Analysis
Pest Control Management Services & Audit
Security, Workplace Safety & Potential Threat Analysis
Project Management - Furniture/Civil/Interiors/Painting
Third Party Employee Selection Recruitment Orientation & Training
Management of the FM MIS - Reports & Documentation
Review of Systems & Processes
Risk Assessment Emergency Evacuation & Fire Drills
Space Management
Management of Annual Maintenance Contracts & Agreements
Key Management Contributions / Accolades & Awards Received
Received the Management Award for Collaboration as part of the Work Flex Team. 2014.
Received the “General Mills GBS - Chairman’s Award for Service Excellence” for 2010.
Recipient of “General Mills Global Distinction Award for Service Excellence” for 2010 - 2011.
Work on “Project Prudential” added 35, 000 SQF & helped create 260 Additional Workstations in 2010.
Project “Ventura 10”, CISCO Telepresence Rooms, Planogramming Projects handled in 2010.
“Well Controlled” Financial Global Internal Process Audit Rating for General Mills India in 2012.
“Well Controlled” Financial Global Internal Audit Rating for GBS Division of General Mills Inc. in 2013
Over $ 500, 000 US in savings.
Space reconfigured to help add additional of 150 workstations within the existing workspace in 2013.
“Mass Staff Relocation” of over 600 & 800 employees in 2010 & 2013 respectively.
Transportation & Logistics for 450 staff members of General Mills
Put to use several Continuous Improvement Tools such as 5S, YY, OPL, FI & JTA etc.
Active Involvement in several “On-Site Total Employee Involvement” Collaboration Committees such as … HMM, BCP & Crisis Management, Sports & Events, Continuous Improvement
Founder Member & Promoter of the “General Mills - Toast Masters Club”.
Created Security & Safety Guidelines for premises of General Mills in Mumbai.
Led a team of 240 + outsourced resources.
Fulfilling corporate workplace needs & offering workplace solutions to over 1000 + Corporate Level Employees
Upkeep & Maintenance of Standards for the corporate work spaces
Oversaw the administration of multiple contracts for operation and maintenance of the facilities
Managed the Operations Budget & Capital Budget for all of General Mills Site Offices in Mumbai
Enumerated and put into practice Work-place Safety Standards.
Created Dashboards for Metrics & Performance Reviews
JLLM is the Indian arm of the multinational financial & Real Estate Investment & Management Consultancy giant Jones Lang LaSalle & Sandalwood was a joint venture between global real estate services provider Jones Lang LaSalle - Singapore & Colonial First State Property Management - Australia formed to offer integrated development & management services to developers / retailers & create long-term value for retail assets through its globally benchmarked practices, proven expertise in property development & intensive asset management.
Key Responsibilities included the management and creation of Multiple Site - MIS
Provide Guidance & Training to the Site Management Staff
Manage Region Wide / Site Wide Operations
Conduct Client Surveys, Market Surveys, Property Audits and Customer Surveys
Coordinate Tenant CAM Collections & Rental Collections
Maintain good Tenant Relations & Tenancy Management
Conduct Trade Area Analysis.
Company wide Client Portfolio Management
Generate and procure new business opportunities for the company JLLM through appropriate Business Development measures
Monitor Regulatory Compliances and Set up of Delivery Standards.
Goal Setting for subordinates and tracking of progress being made.
Key Customer Needs Analysis,
Lease documentation & Execution
Comprehensive Management Audits
Identification of Future Business Potential
Risk Assessment & Potential Threat Analysis.
Key Accolades
Set up the National Customer Relations Department for Sandalwood - India’s first Integrated Mall Management Company.
Introduced Complete Asset Management Model and signed up of the 1st ever Asset Management Contract in India
The Select City Walk won the ‘Best Mall’ Award in the Shopping Centre Forum 2008 & 2009 during my tenure as the Executive Housekeeper of the Mall.
As a Regional Head for Malls I ensured Reduction in Debts outstanding, maintained good Customer Relations, Retained Customers and managed the Transition of New Properties
Identified ‘Key Client Goals’ and managed very good Property Management Performance Appraisals from the Clients we manage.
Imparted training to the team through classroom lessons, coaching, drills & team building sessions.
Team Computers, known for its core business of supply of computers & peripherals & for its maintenance services across the country, which in the past has traversed a worthy journey of almost two decades to emerge as the single largest IT Infrastructure Solution provider supporting more than 600 corporate customers across the country, with its Head Office at Delhi & over 40 other branch Offices across India.
Set up an Administration Department to manage Facilities for over 40 offices for the Company.
Provided work place solutions to 2000 + Pan-India employees.
Managed requirements of The Corporate Head Quarters of Team Computers at New Delhi
Budgeting
Organized Support for all SBU Heads to help them achieve site wise / organizational profits.
Participated in Space Negotiations & Real Estate Agreement formulations
New Office Space Identification, Expansion & Project build out.
Defined Service Standards
Set Processes in Facility Management & ensured the units adhere to these.
Travelled extensively to Audit Facilities Management & Administration of the Team’s Offices
Launched an On Line Fully Automated Admin Help Desk - “Suvidha”
Streamlined Operations - Internal Communication, Employee Conveyance Reimbursement, Tour & Travel Arrangements, Safety & Security Measures/Regulations & Regular Follow Ups.
Developed an “Employee Appreciation & Complaints Resolution Forum”.
Coordination of Transportation & Accommodation Arrangements for staff.
Coordination with Landlords