Clarence Balonsay

Assigned Dept.: Art & Exhibitions (Air, Sea & Land Freight (IMPORT, EXPORT & THIRD PARTY SHIPMENT) / Express & domestic Courier Service)
• Maintain a very good relationship with the clients by listening, interacting and communicating on a frequent basis.
• Making cure that clients are satisfied with the service being provided.
• Prepares and then follows up on any sales quotations/proposals made for clients, negotiating terms and contracts with the client.
• Updating client with the required documents to proceed with the shipment swiftly.
• Making sure that cargo will be well packed and safe to move, and providing service in which we can make sure that the cargo will reach the destination with the same condition especially for valuable and fragile items.
• Informing client for status of their shipments from time to time.
• Liaise between other departments and the client to provide the most suitable service.
• Arranging collection and delivery schedule of the cargo.
• Receiving pre-alerts and forwarding the same to corresponding team to apply necessary procedure once shipment arrived and checking for update till cargo is delivered to the client.
• Immediately and effectively responds to email inquiries from clients and follows up on pending requests until resolution is achieved.
• Effectively develop, execute, measure, document and manage sales data.
• Establish, maintain and distribute various and regular reports, which helps to monitor the sales performance.
• Maintain pricing data base for all the products and clients.
• To monitor the contracts performance and make sure that the client effectuate the payment on time.
• Communicate with the shipping team to monitor shipments program and to make sure that they nominate the suitable Airline/vessel on time.
• Readjustment of the shipment program when possible in order to meet the requirements of the clients.
• Performs other job-related duties as required.

• Coordinating with the load port agent for the coming of shipments.
• Receiving pre-alert / manifest for the coming shipments per port of loading.
• Encoding (Job opening) of details as per the documents received from the POL using FLOTILLA SYSTEM, then checking the vessel arrival in Dubai Trade Portal.
• Uploading of documents in Dubai trade in order to link the NOC for the given shipment
• Doing correspondence for the related matters for import documentation.
• Updating charges per shipment as per the DEBIT/CREDIT note that has been received from the load port.
• Sending Cargo Arrival Notices to the Customer (assigned party as per the OB/L, instruction from the POL) for the follow-up of the shipment status.
• Checking NOC readiness from the liner for FULL CONTAINER SHIPMENTS (FCL).
• Preparing vouchers for payments, NOC Letters, Container Guarantee letter as per the given format for each Shipping Line.
• Checking the accurate requirements for Delivery Order issuance (Original Bill of Lading, Surrendered Letter, Properly Endorsed documents etc… )
• Checking the readiness of Delivery Order as per the pick-up/pulled out status of the container from port to CFS using DUBAI TRADE (Container Enquiry).
• Apply proper endorsement on Delivery Order (CFS information, storage free time and warehousing charges) before releasing to the customer.
• Using DUBAI TRADE for: Cancelation of Delivery Order, Amending wrong Delivery Order issued, NOC issuance, checking previously issued Delivery Order, Vessel status checking for ETA and rotation numbers.
• MIRSAL II - for passing of CARGO TRANSFER / BOND to be able to pull-out the container from the port and bill of entry / declaration of goods in custom thru online for IMPORT/EXPORT shipments.
• Checking for the storage free time of the container as per the discharged date from DUBAI TRADE (Container Enquiry).
• Calculation of the storage charges for the late collection of the cargo at the Warehouse as per the given storage Tariff.
• Greeting customers/clients politely and answering phone calls queries for Vessel Arrival (ETA), Cargo/shipment availability, Charges for shipment, and all related works for reception area.
• Preparing/updating reports for the incoming and pending shipments from every port of loading that has to be sent to Load Port Agent.

• Check completeness of documents being received under trade of Business unit.
• Mark and/or stamp additional documentation processing information on documents received by Trade through EDI or Dock Receipt transmission.
• Apply appropriate freight and/or shipping rate based on booking lists or special rates advised by principal through email or other communication media.
• Encode accurately the Bill of Lading information based on Dock Receipt and/or Special Instruction and other instruction received from principal and/or clients.
• Apply special instruction on B/L processing and documentation as indicated in the principal special instruction as specified in its special instruction manual and/or indicated in actual documents submitted by the latter for processing.
• Sends e-mail and/or other correspondences to verify vague and unclear instructions including, but not limited to, gabled document characters, rate differences and other discrepancies between the supplied information and general instructions provided by the principal.
• Counter-check the documents processed particularly alphanumeric characters, freight and shipping rates and special instruction applied, to ensure completeness and accuracy of information and make the necessary amendments on the discrepancies found.
• Conduct a final checking on all information indicated in the draft B/L processing as maybe required by the company and management.