Brand Ambassador
TOM FORD Clothing Retail ( Shanghai ) Limited Company
مجموع سنوات الخبرة :9 years, 10 أشهر
Responsibilities:
1. Listen to feedback, provide personalized service and deliver memorable experience to clients.
2. Take ownership for boutique management, lead retail team execute daily operational functions, responsible for visual merchandising and brand events; ensure all standards meet the brand image.
3. Share best CRM practice as a role model, such as handling high-spending customers. Conduct client engagement training to sales team to drive productivity.
4. Deliver sales report to head office, produce effective template to support business reporting.
Achievements:
1. Highest customer satisfaction rate.
2. VICs recognized Clarice`s work: “ You are a Class Act. Smart, thoughtful, elegant, and helpful. ” “You are the best salesperson of TOM FORD Fashion in China, among all those I have ever met. ”
3. Best salesperson of Shanghai Taikooli Boutique.
Responsibilities:
1. Be the gate keeper to review contracts, budget, leasing proposals and procurement request. Evaluate operational performance to optimize internal processes, identify business opportunities. Present suggestions to prevent risks, control budget, then coordinate with teams to drive business growth.
2. Generate new projects through personal contacts and involved in business negotiation. For example, invited the president of CARREFOUR in France for cooperation. Proposed one-of-a-kind Cristiano Ronaldo Hotel project to PESTANA Hotel Group during the state visit of Portuguese President.
3. Receive clients and business friends.
Key Achievements:
2021: Invited to be a founding member of the company’s Reading and Sharing Center.
2020: Stopped invisible loss of 10 millions RMB based on my research and analysis.
2019: Outstanding on-site audit work contributed millions of RMB as company income.
2018: Visit the global headquarters and projects in Taiwan as excellent employee.
2017: Increased 600, 000 RMB of company profit from analyzing a single contract.
Responsibilities:
1. Work in a fast-paced multi culture environment, manage North-American CEO`s extensive worldwide travel plans under pressure, coordinate with global offices to organize meetings.
2. Organize annual conference, develop suppliers to receive colleagues from dozens countries. Design memorable trip experience for overseas shareholders and senior executives.
3. Visit industry fairs and exhibitions.
4. Take care of CEO’s personal and family matters as per instructions.
Key achievements: Obtained the mind-set of constantly learning, the best employee of the quarter.
Responsibilities:
1. Receive business clients and attend ceremonies on behalf of European CEO. For example, organize MICE travels for the president and senior executive team of BANIF bank to explore Asia-Pacific market, generate business opportunities at Reception Dinners held by Consulate General of Portugal.
2. Organized and led 6 missions of Chinese C-Level executives of state-owned companies to visit EU, contacted decision-makers of matched entities to discuss business with them.
3. Conduct market research to EU companies, responsible for 3 companies` presence on the same exhibition, lead team to ensure the best execution quality for logistics and on-site installation.
4. Handle with European CEO`s private matters as he believes I`m trustworthy.
Key Achievements:
Very challenging but harvested a sense of accomplishment. Jumped out from comfort zone, went beyond myself with rapid progress, got a global vision. The detail-minded boss coached me in the same way to care about details, which gave me a competitive edge when combining with data analysis skills.
2016: Award of Outbound MICE Travel & Tourism to Europe.
2015: Best employee of the year. I myself also made a corporate video with PHOTOSHOP.
Assist Australian writers review, translate and polish screenplay script.
Writing, Video and Image Creating and Editing.
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