Team Coordinator
Cupola Teleservices
Total years of experience :11 years, 6 Months
Managed a process team of thirty people and assigned specific targets after considering the competency level of individual team members.
Devised and implemented effective measures to reduce TAT & improve quality
Monitoring 65% calls of the agents on a weekly basis for quality assurance purposes.
Offer routine instructions to team members on job responsibilities.
Ensure performance of team as per campaign standards
To co-ordinate with team agents to achieve the required target.
Collect payments on past due bills.
Organize list according to severity of delinquency.
Call customers using telephone.
Utilize computer systems to handle skip tracing.
Inform clients of overdue accounts and amount currently owed.
Attempt to collect payment.
Ensure all customer information is correct, including phone numbers and addresses.
Listen to customer's story and determine if debt can be collected.
Set up repayment plans.
Offer advice or refer customers to debt counselors.
Record new commitment to repay debt.
Initiate repossession proceedings or hand over account
Teaching English Literature, Language. History and Geography
Planning and preparing syllabus for the academic year.
Daily lesson planning
Organizing and hosting annual events in the school
Updating daily attendance records
Maintaining exam rankings and report cards of the students
Training of newly recruited teachers
Teaching English Literature, Language and History
Updating daily attendance records
Maintaining exam rankings and report cards of the students
Training of newly recruited teachers
Organizing and hosting annual school events
Compose letters, memos, agenda, and reports;
Provide secretarial and/or editorial assistance as requested. Correspondence with department members, through email, agenda and reports
Data analysis for various reports
Preparing presentation for review meetings
Updating the Department Organization Chart on Data Base
Monitor and order office supplies
Managing key accounts for all product types and services
Responsible for ensuring cards are manufactured according to client requirement
Ensuring E2E services for clients with Personalisation requirements
Supervising the planning, implementation and operations of new projects
Managing contracts with existing and new clients
Calling up Corporate customers
Maintaining CRM with clients
Preparation of quotations according to the sales team requirement
Maintaining Customer Purchase Order and executing in time
Filing, Documentation and admin work
Record keeping of candidates
Invigilating pre-entrance tests
Teaching English Literature, English Language and Social Studies
Updating daily attendance records
Maintaining exam rankings and report cards of the students
Training of newly recruited teachers
Also Sports Teacher for Grade 6th and 7th