claudia kopty

HR Business Partnering Apr 2016 - Present
 Single handedly designed the BST internship program, which was launched in the summer of 2017
resulting in onboarding 6 interns across 4 BST functions. Two thirds of the interns were re-hired as
permanent employees following completion of the program, and the program is currently embedded
into our local recruiting process and adopted across wider ME offices.
 Developed and implemented a refreshed BST L&D curriculum which resulted in an increase of
engagement score by 24% in training satisfaction rating, surpassing regional and global results
 End to end ownership of the annual BST Performance Management cycle, which includes facilitating
workshops for SMART goal setting, designing and rolling out mock appraisal sessions to enhance
awareness of the mechanism behind the performance rating system, advising functional managers on
conducting structured development discussions, and creating LM guidance as reference tools.
 Implemented an enhanced BST compensation model based on salary benchmarking data from Mercer,
resulting in a 23% increase in total reward satisfaction score, surpassing regional and global results.
 Lead champion of the Middle East Global Wellbeing Program, playing an advisory role to senior
leadership to enable appropriate investment and implementation of an array of wellbeing initiatives.
 Developed and rolled out a tailored Employee Engagement survey to gather colleague insight with an
aim to design and deliver an impactful action plan to address thematic pain points
HR Operations Feb 2015 - Apr 2016
 End to end management of the employee lifecycle, from onboarding to off-boarding.
 Created all the process manuals in the department to ensure minimal disruption to service excellence.
 Leveraged our global BCG network to streamline the KSA visa process to ensure flexibility of
applications from all corners of the globe.
 PROJECT - Introduced a comprehensive corporate discount scheme for BCG staff by negotiating with
six educational institutions based on demand as per the internal survey results.

The Boston Consulting Group
A leading global business consulting firm with 81 offices worldwide


HR Assistant
Dubai, 02/ 2015 - Present

1. Recruiting
Assisting the Senior HR Coordinator in analyzing gaps in the org chart and the need for more talent
 Sourcing CV's from head hunters and recruiting sites
 Conducting initial phone interviews with potential candidates
 Arrange for assessment tests with potential candidates
 Provide feedback to those who were not offered the position

2.Onboarding
 Currently coordinating the end-to-end on-boarding process. I build relationships with them and provide them guidance on living in the Middle East, etc…
 Working closely with PRO agency and the new staff member to issue the work permit
 Prepare employment contracts
 Assist in the preparation of the company’s Induction Day including but not limited to:
o Buddy Program, welcome slides, staff bios, 'face book' and the new joiners’ welcome packs
 Monitor Insider Trading Policy (ITP) compliance

3. Residency renewals and cancellations/Staff and Dependents (UAE and KSA)
 Monitor visa expiry of staff members and coordinate a time for renewal 6 months in advance
 Coordinate with the PRO agency on staff and dependents visa process

4.Other tasks
 Provide the newsletter feed to the Marketing team with the recent joiners, leavers, LoA, etc..
 Maintain vacation tracker for core staff and act as point of contact for all queries / amendments
 Maintain the department’s internal trackers and archives
 Constantly develop the function processes and update the internal decks with the most recent changes
 Exit Process: Preparation of all paper work and HR Online updates for staff who are leaving the company and schedule exit interviews with the relevant Senior HR Coordinator
 Responsible for HR Online updates

• Employee Engagement
Deliver inductions to all new starters and provide them with a pack to include an accurate job description, yearly objectives to ensure the new employee has a clear vision of their role, important links and phone numbers, and a copy of the labor law. Also, a buddy is assigned to the new starter to provide any general support.
Produced a quarterly newsletter to highlight achievements of our staff and to provide updates from each department.
• Training & Development
Using individual development plans for each employee, I assist the T&D manager in assessing current competency levels against required levels for their job. We identify internal and external training vendors and hire them to deliver the necessary training to help our staff achieve the required competence. I am in charge of keeping the training calendar up to date and ensure the staff attend.
• Recruitment & Selection
Assisted management in identifying gaps in the organization chart and creating ads to attract applicants. Short listed CV’s and organized interviews of the applicants with the hiring manager.
• Side Activities
Studied the employee satisfaction survey, collated the negative results and along with the staff focus group, researched solutions.

 Communications: Created a monthly newsletter and was assisted by communications to conduct interviews, research, and
distribution methods for on and off site employees. Moreover, created a yearlong roadmap with management for future
editions.
 Training: Assisted the HR department in the process of coordinating training activities as well as preparing materials and
facilities for the smooth running of the organization.
 Employee Engagement: Managed a support staff of 4 to assist in facilitating internal and external employee engagement
events. Followed up with staff to ensure maximum engagement (e.g. ensure participation in employee of the month votes)
 HR administration: Supported in the HR administrative tasks such as note taking and coordinating meetings, writing
letters and typing up meeting notes.
 Recruitment: Coordinated with HR in recruiting activities such as visa invitations and tracking flight tickets. Other
recruiting duties involved setting up interview rooms, conference calls, and note taking during the interviews.
 Change Programmes: Assisted in the coordination of health and safety programs to staff and in developing the process for
reporting accident procedures such as earthquakes and fires.
 Policies: Assisted management in setting up procedures for management and staff to book drivers and meeting rooms.
 Interpretation: Involved in briefly translating staff meetings from English to Arabic and vice versa. As well as
communicating briefly with external suppliers to communicate the needs of our staff.
 Team management: managed a team of 4 drivers and administration staff to ensure attendance and shifts are in line with
business requirements.

6 November 2012/28 February 2013
Higher Organization Committee Commission for COP18/CMP8
Administrative Assistant
❖ Provided assistance to several delegates via telephone and email.
❖ Assured Excellent service to our distinguished guests and staff from the front office.
❖ Create several databases, documents and schedules for the appropriate offices.
❖ Assisted other departments such as Visa Dept. -delegates accreditation, media Dept. - Volunteer interviews, and protocol Dept. with administrative tasks as requested

January 2012 Auditoire
Fun Zone supervisor (Men's ATP Tennis Tournament)
❖ Overall Supervision of Fun Zone and ensured activities were done safely
❖ Provided general medical assistance to any injured person (s)
❖ Made sure that the staff to child ratio during activities was appropriate.

October 19 2012/October 24 2012
FIVB Volleyball Club World Championship
Sales
❖ Sold Souvenirs to guests and team players
❖ Created a balance sheet to ensure smooth and accurate turnover between customer and cashier
❖ Created an inventory VS cash system to ensure no items have been misplaced or stolen

June 2012/ - October 2012
Arabesque Media Solutions
PR & Marketing Executive
❖ Marketing New products and services to existing and new customers
❖ Implemented the projects requested by the client
❖ Manage and handle customer relations, feedback and complaints

February 2012 Players Service
Information Services
❖ Assisted several players and managers with daily tasks
❖ Scheduled practice sessions for the players at the appropriate times in designated tennis courts
❖ Ensured tennis court was ready for tournaments.

February 2012 Qatar Masters
Pavilion Supervisor
❖ Ensured guest satisfaction in the venue
❖ Kept track of the guest list to prevent access of unauthorized guests
❖ Ensured smooth operations of pavilion (capacity requirement must be met as well as safety regulations)
❖ Provided information services