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Claudine  Liwagon, ADMINISTRATIVE ASSISTANT

Claudine Liwagon

ADMINISTRATIVE ASSISTANT·RublinHotelCebu

United Arab Emirates

High school or equivalent, Information Technology

Work experience

Total years of experience: 7 years, 8 months

ADMINISTRATIVE ASSISTANT

March 2024 - November 2025

RublinHotelCebu

Cebu City, Philippines

March 2024 - November 2025

Manage and organize office files, records, and documents
Handle phone calls, emails, and correspondence professionally
Schedule meetings, appointments, and maintain calendars
Prepare reports, presentations, and documents
Assist in data entry, filing, and maintaining databases
Coordinate office supplies and inventory
Support team members and management with administrative tasks
Maintain confidentiality of sensitive information

Company industry:
Hospitality & Accomodation
Job role:
Administration

RECEPTIONIST

July 2022 - February 2024

HotelElizabethCebu

Cebu City, Philippines

July 2022 - February 2024

Greet and welcome visitors in a professional and friendly manner
Answer, screen, and direct phone calls efficiently
Manage appointments, schedules, and meeting room bookings
Handle incoming and outgoing mail, emails, and deliveries
Maintain a clean and organized reception area
Provide basic information to clients and visitors

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

CUSTOMER SERVICE REPRESENTATIVE

January 2020 - June 2022

ConcentrixCebu

Cebu City, Philippines

January 2020 - June 2022

Skilled to offer products and benefits to the clients and good sales.
Resolve customer complaints in a professional and timely manner
Provide accurate information about products and services

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

CASHIER

April 2018 - December 2019

BluBar&Grill

Cebu City, Philippines

April 2018 - December 2019

Greet customers and take orders in a friendly and efficient manner
Operate the cash register and handle cash, card, and digital payments
Prepare and serve basic coffee and beverages (if required)
Maintain cleanliness ofthe counter and seating areas
Answer customer questions about menu items and promotions
Handle customer concerns and ensure a positive experience
Restock items such as cups, napkins, and supplies
Follow health and safety guidelines

Company industry:
Food & Beverage Production
Job role:
Accounting and Auditing

Education

Cebu Institute of Technology-University

January 2017

January 2017

High school or equivalent, Information Technology

Philippines

Skills

Cashiering
Expert
Cashiering
Expert
Administration
Expert
Administration
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
Customer Service
Expert
Customer Service
Expert

Languages

English
Beginner
Tagalog
Beginner