Claudine Khoury

Planning and Forecasting: Prepare and implement monthly plans and forecasts to meet
organizational objectives.
 Business Development: Identify new opportunities, engage potential clients, and finalize
contracts to drive growth.
 Team Readiness: Train and prepare the team to efficiently handle client requests and projects.
 Operational Oversight: Oversee the daily operations of the unit, ensuring seamless workflow and
adherence to objectives.
 Client Relations: Manage client requests, conduct meetings, and maintain strong, professional
relationships.
 Team Management: Supervise, mentor, and develop team members to enhance performance and
career growth.
 Cross-Department Coordination: Act as the liaison between various departments to ensure
alignment and collaboration.
 Process Compliance: Ensure that all operations follow internal processes, procedures, and
instructions aligned with ISO 9001 standards.
 Procedural Updates: Take responsibility for updating processes and procedures as necessary to
reflect changes and improvements.
 Market Research: Manage qualitative and quantitative market research projects, delivering
insights to support strategic decisions.
 Call Center Management: Oversee the call center department, from staff recruitment to project
execution, ensuring quality outcomes.

Handling a project from A to Z including recruitment training and prepare presentation