Claudiu Vladea

Customer Relationship Manager at JobService Middle East

• United Arab Emirates
• My current job since March 2018

Sales Representative at Transport Service Group SRL

• Romania
• January 2016 to February 2018

Transport Service Group - euroShell Card Agent

Presenting, promoting, selling products of Shell Hungary Zrt. as per company policy.
Growing the partner portfolio and maintaining contact with clients.
Proposal of new strategies for existing and new clients.After-sales activities, and reporting of
daily/weekly activity.

Service Desk Executive at Vodafone Shared Services Romania SRL

• Romania
• January 2014 to January 2016

Taking internal customer (employees) calls in Hungarian.
Logging, troubleshooting and dispatching IT issues to the next level, with the aim of ensuring quick
and effective resolution.
Collecting data for internal reporting.
Ensuring service level agreements are fulfilled.
Resolving incidents, service requests and queries.
Updating information in the relevant systems.
Documenting new known errors.Daily use of Active Directory / TPS / Exchange / Office package.

Process Associate Procurement (Buyer/Automotive) at Genpact Romania SRL

• Romania
• January 2013 to January 2014

Correspondence - internal, external.
Analysis of demand for buying, offer requests centralization.
The proposal of the most advantageous tender in terms of quality or service, the price and terms of
execution / delivery.
Negotiation of the prices and delivery terms.
Communication / daily interaction with customer e-mail/telefon suppliers.
Maintaining a good relationship with customers / suppliers / managers.
Daily basis usage of the followings: SAP (PR2), MS Office, Outlook, other related applications.
* IT SPOC (team):
Requesting accesses for several applications and setting these up for the team.
Reporting, logging and following up new and existing tickets.Troubleshooting first level (most
common) issues for most used applications.

Sales Representative at SALES & TRAINING SRL

• Romania
• January 2012 to January 2013

Managing and developing client portfolio.
Presenting, promoting and selling the products of several brands of shoes on field and online. (S.
Oliver, Pikolinos, Gioseppo, Waldlaufer)