Chetan kandar

• Utilized extensive expertise in the Food & Beverage sector to train team members on barista skills and coffee preparation techniques.
• Designed and delivered engaging onboarding sessions focused on coffee knowledge and customer service excellence, promoting a welcoming atmosphere.
• Assessed performance metrics to ensure adherence to coffee brewing standards and operational protocols, boosting team productivity and service quality.
• Contributed to daily café operations by streamlining processes, enhancing workflow efficiency and customer satisfaction.
• Cultivated a passion for coffee culture among team members, encouraging continuous learning and skill enhancement in the barista role.

Supervised day-to-day factory operations, ensuring production targets and quality standards were consistently met. o Managed a team of 15 workers, delegated tasks, and monitored performance to maintain efficiency and safety. o Coordinated with production, maintenance, and quality departments to minimize downtime and ensure smooth workflow. o Ensured strict adherence to safety protocols, quality control processes, and company policies. o Maintained accurate daily production reports, inventory records, and shift logs. o Trained new workers on machinery operation, safety procedures, and standard work processes. o Identified operational issues and implemented process improvements to enhance productivity. o Teaching coffee making and art on all staff. o Launching new coffee products and Specialty black coffee. o Checking all products, supervision to factory and staff duties. o Making all FSSAI reports. o Reporting all Daily and monthly data on mail.

Supervised day-to-day factory operations, ensuring production targets and quality standards were consistently met. o Managed a team of 15 workers, delegated tasks, and monitored performance to maintain efficiency and safety. o Coordinated with production, maintenance, and quality departments to minimize downtime and ensure smooth workflow. o Ensured strict adherence to safety protocols, quality control processes, and company policies. o Maintained accurate daily production reports, inventory records, and shift logs. o Trained new workers on machinery operation, safety procedures, and standard work processes. o Identified operational issues and implemented process improvements to enhance productivity. o Teaching coffee making and art on all staff. o Launching new coffee products and Specialty black coffee. o Checking all products, supervision to factory and staff duties. o Making all FSSAI reports. o Reporting all Daily and monthly data on mail.

Prepared and served a variety of hot and cold beverages including espresso, cappuccino, latte, and tea. o Consistently followed culinary and presentation standards. o Operated coffee machine and grinder and maintained cleanliness of equipment. o Greeted customers warmly and took orders accurately. o Ensured customer satisfaction by answering questions and recommending menu items. o Maintained cleanliness and hygiene of service area, tables, and equipment. o Restocked inventory and supplies as needed. o Processed payments and operated POS system efficiently. o Assisted other team members during busy hours.

Prepared and served a variety of hot and cold beverages including espresso, cappuccino, latte, and tea. o Consistently followed culinary and presentation standards. o Operated coffee machine and grinder and maintained cleanliness of equipment. o Greeted customers warmly and took orders accurately. o Ensured customer satisfaction by answering questions and recommending menu items. o Maintained cleanliness and hygiene of service area, tables, and equipment. o Restocked inventory and supplies as needed. o Processed payments and operated POS system efficiently. o Assisted other team members during busy hours.

Provided exceptional customer support, ensuring timely resolution of inquiries and concerns. o Managed delinquent accounts, facilitating payment arrangements and improving cash flow. o Communicated effectively with customers regarding billing, program details, and service inquiries. o Supported team members by offering floor assistance and guidance during peak hours. o Completed comprehensive training in sales techniques and customer service excellence. o Verified customer information for accurate tracking and service delivery. o Resolved customer complaints with empathy and professionalism, enhancing overall satisfaction. o Managed customer inquiries regarding pricing, product availability, and service requests, ensuring timely and accurate responses. o Reported daily sales metrics, ensuring accuracy in customer invoices. o Handled incoming calls from hotels and customers regarding reservations and system usage. o Effectively resolved customer complaints, striving to ensure guest satisfaction. o Handled customer inquiries via phone and email, consistently meeting deadlines. o Managed inventory and tracked customer orders efficiently within the system.