Maria Concordia Francisco

Reporting to the Group Legal Director
• Provide comprehensive administrative and operational support to corporate lawyers, managing legal
documents, contracts, and confidential correspondence with strict discretion.
• Coordinate high-level meetings, court deadlines, and legal calendars ensuring timely submissions
across multiple stakeholders.
• Liaise professionally with corporate clients, judicial courts, and external parties with strong cross
functional communication.
• Compile data and research to support preparation of executive reports and structured legal
documentation.

Reporting to Workstream Team Leader
• Managed post-decision casework including reconsideration requests, administrative reviews, and
appeals, ensuring accuracy, confidentiality, and UKVI compliance.
• Reviewed and analysed visa decision files to verify documentation, evidence, and case history prior to
onward submission.
• Liaised with applicants, legal representatives, and internal stakeholders to coordinate updates and
documentation.
• Maintained organised case records and tracking systems, ensuring data accuracy for audit and
performance reporting.
• Ensured all sensitive data was handled in strict compliance with the UK Data Protection Act and
embassy policies.

Reporting to Regional Business Support Manager
• Oversaw payroll documentation, reconciliations, and reporting for UK-based and locally engaged staff.
• Maintained confidential records including attendance, leave, and performance metrics; provided
regular insights to line managers.
• Managed payroll documentation, reconciliations, and reporting, while maintaining accurate and
confidential staff records (attendance, leave, reward & recognition, and performance).
• Coordinated official visits including flights, accommodation, transportation, and security pass
arrangements for high-level stakeholders.
• Managed accurate records of bill payments and receipts for monthly reconciliations.
• Served as key HR and administrative point of contact, handling staff queries promptly and accurately
across departments.

• Provided administrative support to Entry Clearance Officers and Managers, ensuring efficient operations
and high customer service standards.
• Responded to phone, email, and written enquiries within service benchmark timelines.
• Reviewed and analyzed visa decision files to verify documentation, evidence, and case history.
• Handled sensitive information with strict confidentiality in compliance with the UK Data Protection Act and
embassy
• policies. Responded to phone, email, and written enquiries within service benchmark timelines.
• Supported ad hoc tasks, projects, and interview translation to facilitate clear communication between
applicants and officers.

• Managed end-to-end employee lifecycle activities including recruitment, onboarding, employee relations,
payroll administration, compliance, and offboarding in accordance with UAE Labour Law and ADEK
regulations.
• Coordinated recruitment and onboarding processes for local and overseas hires, including employment
offers, visa processing, ADEK PASS registration, travel arrangements, accommodation, orientation, and
employee induction.
• Served as the primary HR contact for employees, providing guidance on contracts, benefits, policies,
attendance, leave management, and employment-related matters while fostering positive employee
relations.
• Liaised with PROs, government authorities, and internal stakeholders to manage employment visas,
Emirates IDs, labour permits, health insurance, regulatory approvals, and compliance requirements.
• Administered payroll, attendance, leave records, employee benefits, and HRIS data while maintaining
accurate personnel records, workforce reports, and confidential employee documentation.
• Coordinated employee exits, final settlements, visa cancellations, clearance procedures, and exit
interviews while supporting retention initiatives, HR audits, compliance reviews, and continuous process
improvements.

• Led full-cycle HR operations for an international school: recruitment, selection, onboarding, payroll,
and offboarding in compliance with UAE Labour Law and ADEK regulations.
• Served as sole ADEK PASS Coordinator, registering all school and nursery staff including external/
outsourced personnel and ensuring profiles met ADEK approval requirements.
• Managed Labour Permit and Residence Visa processing end-to-end: coordinating with PRO on new
starters, renewals, Emirates ID, health insurance, and visa cancellations.
• Maintained HRIS records (Orison system) covering attendance, leave balances, payroll inputs, and
staff data, generating reports and documentation for senior leadership.
• Acted as primary HR point of contact for all staff queries including contracts, housing entitlements,
policies, and HR regulations.
• Coordinated pre-employment communication, offer letters, air ticket bookings, airport transfers, and
accommodation arrangements for incoming staff.
• Conducted staff orientations, policy briefings, and exit interviews; maintained turnover statistics and
workforce analytics.

• Research, review, and curate relevant articles and content for publication on the company website to
enhance audience engagement and brand visibility.
• Manage and update the companys social media platforms, including Facebook, Instagram, and LinkedIn,
ensuring timely posting of news, announcements, and website content.
• Develop and implement social media content strategies by leveraging trending hashtags and industry
relevant topics to increase reach and engagement.
• Create and publish seasonal, holiday, and event-related content aligned with the companys branding and
marketing objectives.
• Source, curate, and share valuable online resources and external content while ensuring proper attribution
and credit to original sources.
• Verify and validate information submitted through membership applications, ensuring accuracy,
completeness, and compliance with organizational requirements.
• Monitor social media performance and audience engagement to support continuous improvement of digital
communication initiatives.

Reporting to Education Director and CEO
• Provided executive-level administrative and secretarial support to the CEO and senior management.
• Managed correspondence, communications, calendars, meetings, travel, and meeting documentation.
• Drafted, proofread, and circulated internal and external communications, memos, and reports.
• Track CEO approvals, contracts, and key documents to ensure accuracy and timely processing.
• Supported preparation and monitoring of contracts, agreements, and vendor documentation.
• Maintained organized filing systems for corporate, procurement, and confidential records.
• Oversaw office administration including supplies, petty cash, and resource management.
• Assisted with tenders, licensing, permits, and regulatory submissions for projects and operations.
• Liaised with government authorities and stakeholders to support approvals and compliance requirements.
• Monitored online portals and ensure timely submission and renewal of licenses and permits.
• Generated reports on contracts, licensing, and administrative activities.
• Coordinated across departments to ensure smooth workflow and completion of administrative tasks.
• Maintained strict confidentiality and professionalism in handling sensitive executive information.

Reporting to Education Director and CEO
• Acted as primary point of contact for the CEO and Education Director, managing executive calendars,
correspondence, and complex travel arrangements.
• Coordinated tender submissions and licensing documentation with ADEC and HAAD, supporting
school expansion and regulatory compliance.
• Prepared meeting agendas, minutes, and executive reports; maintained rigorous filing and records
management for contracts and procurements.
• Developed and tracked service/consultant contracts and vendor/supplier purchase agreements.
• Managed office supplies inventory, petty cash, and daily corporate office operations.

• Provided executive support to senior leadership (General Manager and Chairman), including calendar
management, correspondence, travel coordination, and confidential documentation.
• Drafted, proofread, and distributed meeting agendas, minutes, and reports, ensuring timely follow-up on
action items.
• Handled incoming and outgoing correspondence with professionalism and discretion.
• Maintained physical and electronic filing systems and databases, ensuring accuracy, accessibility, and
confidentiality of information.

• Assisted in assessing and interviewing candidates; coordinated onboarding briefings and orientations for
newly hired staff across multiple client organisations including Hotels (EDSA Shangri-La Hotel, The
Imperial Palace Suites) and Automotive Equipment manufacturing companies (Carryboy Phils., and
Kustom Klassiks)
• Monitored staff performance, attendance, and contract renewals; managed payroll coordination and
client billing.
• Served as main HR point of contact for client companies and the recruitment office.