DIRECTOR OF OPERATIONS
Alshaya Group
Total des années d'expérience :25 years, 5 Mois
• Leading operations across 8 key markets, including Saudi Arabia, Kuwait, UAE, Bahrain, Qatar, Jordan, Oman, and Egypt.
• Driving robust sales growth and maximizing profit margins with comprehensive P&L oversight.
• Crafting and executing strategic business plans to steer organizational success.
• Leading and inspiring a team of high-caliber managers to achieve peak performance.
• Implementing policies to reinforce the companys culture and strategic vision.
• Pioneering growth strategies to capture market share and expand business footprint.
• Directing talent acquisition, training programs, and fostering seamless communication within the company.
• Managing the full spectrum of property operations, including store launches in collaboration with project teams and partner brands.
• Elevating brand presence and positioning retail outlets as leaders in the market through inspirational leadership.
• Ensuring a premier shopping experience and optimizing store portfolio profitability.
• Overseeing operational expenditures, inventory management, loss prevention, and ensuring inventory accuracy to meet established targets.
• Providing market-level commercial insights to the brand by analyzing retail KPIs and identifying growth opportunities.
• Leading operational excellence and P&L accountability across 8 markets as Head of Retail Operations.
• Crafted and executed regional business development strategies to bolster market presence.
• Enhanced customer experience, ensuring alignment with brand values and promise.
• Led teams with a customer-centric approach to drive growth and profitability.
• Upheld high standards through strategic planning and efective implementation.
• Drove Retail P&L, hitting sales & profit goals
• Championed portfolio expansion through strategic new store openings and contributed to the operational strategies of diverse brands.
• Managed payroll & costs efectively
• Led portfolio growth & new store launches
• Shaped brand operating strategies
• Lead store layout optimization to enhance shopping experiences and operational eficiency.
• Enhanced operational policies.
• Boosted productivity techniques.
• KSA lead for Localization/Nationalisation
• Set and monitor performance objectives and KPIs for management and store teams.can markets.
• Drive growth and innovation of E-Commerce platforms.
• Set and monitor performance objectives and KPIs for management and store teams.
• Play a pivotal role in shaping corporate business strategies.
• Cultivate relationships with key stakeholders to enhance business opportunities.
• Manage full P&L for all concession stores, ensuring financial accountability.
• Provide strategic leadership, overseeing asset management, inventory control, and loss prevention.
• Implement strategies to revitalize underperforming stores and boost profitability.n objectives.
• Lead new store launch initiatives, from concept to execution.
• Implement strategies to revitalize underperforming stores and boost profitability.
• Ensure excellence in customer service delivery within Walmart stores.
• Develop and standardize RCA merchandising training materials for Walmart integration.
• Oversee merchandising personnel, optimizing retail chain operations.
• Mentor technical and merchandising staf to achieve peak performance.
• Handle recruitment processes for operational roles, building a strong workforce.
• Supervise concessions within major retail stores, including PicknPay and Walmart, to maximize presence and sales.
• Managed e-commerce management services, encompassing strategic development, online media planning, and execution, leveraging an in-house analytics and reporting framework.
• Engineered client acquisition and retention initiatives, targeting high-value accounts.
• Conducted client consultations to align on campaign objectives and deliverables.
• Collaborated with media department experts to devise tailored web strategies for client approval.
• Provided comprehensive project updates and business development insights to the senior leadership team
• Managed key projects
• Delivered client solutions
• Ensured high satisfaction
• Provided insights & analysis
