guest service agent
Etihad Airport Services Ground
مجموع سنوات الخبرة :11 years, 2 أشهر
• Provides administrative support to ensure efficient operation of office.
• Answers phone calls, schedules meetings and supports visitors.
• Carries out administrative duties such as filing, typing, copying, binding, scanning.
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Supports team by performing tasks related to organization and strong communication.
• Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.
• Provides information by answering questions and requests.
• Contributes to team effort by accomplishing related results as needed.
• Managing incoming calls and customer service inquiries.
• Receive, direct and relay telephone messages.
• Directing visitors to appropriate contacts.
• Sorting mail and informing the concerned employees to collect it from the
reception.
• Arranging appointments for guest to meet with company staff.
• Provide office support services to ensure efficiency and effectiveness
within the office
• Ordering and organizing office stationeries and other office supplies.
• Applying JAFZA gate pass for the visitors using the PCFC system.
• Maintaining electronic and hard copy filing system.
• Create and modify documents using Microsoft Office Applications.
• Assisting staff in arranging meeting rooms and other functions in the office as
well as serving refreshments to the visitors.
• Sending/Receiving parcels through courier.
• Managing incoming calls and customer service inquiries.
• Receive, direct and relay telephone messages.
• Directing visitors to appropriate contacts.
• Arranging appointments for guest to meet with company staff.
• Ordering and organizing office stationeries and other office supplies.
• Maintaining electronic and hard copy filing system.
• Create and modify documents using Microsoft Office Applications.
• Assisting staff in arranging meeting rooms and other functions in the office as well
as serving refreshments to the visitors.
• Sending/Receiving parcels through courier.
• Handling day to day HR works.
• Coordinating alongside related HR functions and processing of forms, on-boarding,
and induction for new employees, collecting of necessary documents like passport,
entry visa, attested certificates, and photo.
• Coordinating with affiliated travel agencies for new/exit employees - Ticket &
Hotel bookings.
• Processing of leaves and attendance of the employees.
• Arranging staff’s medical check and Emirates ID for visa processing and financial
• request for the medical examination.
• Processing of Insurance card, insurance reimbursement and reimbursement
cheques for employees and their family members.
• Maintaining various filing for records all of insurance issues and applications.
• Responsible for greeting every guest upon arrival.
• Prepare documents and keys required for registration.
• Register arriving guests and assign rooms.
• Make, confirm, cancel, and change reservations.
• Provide information on hotel facilities and services.
• Process guests' departures, calculate charges and receive payments.
• Receiving payment whether it is cash, credit card, cheque, or bank transfer.
• Provide detailed information about points of interest in the area.
• Arrange services required for guests with special needs.
• Ensure guest special requests are efficiently completed.
• Provide general administrative and clerical support including mailing, scanning
• Maintain electronic and hard copy filing system.
• Open, sort and distribute incoming correspondence.
• Prepare and modify documents including correspondence, drafts, and emails.
• Assists in resolving administrative problems.
• Run company’s errands to and office supply store and maintain office supplies for the department.
• Maintaining the Manager’s schedule and organizing calendar for appointments and meetings.
Computer Hardware Servicing