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Cornel Iancu, Restaurant Supervisor

Cornel Iancu

Restaurant Supervisor·Zaya Nurai Island

United Arab Emirates

High school or equivalent, Lyceum

Work experience

Total years of experience: 25 years, 1 months

Restaurant Supervisor

July 2018 - Present

Zaya Nurai Island

Abu Dhabi, United Arab Emirates

July 2018 - Present

• Nature a positive working environment and lead by example as restaurant manager
• Responsible for completion of the restaurant opening, running operation and closing procedure.(Running shifts without Restaurant Manager our Assistant Manager) by reporting to F&B Director
• Coordinating daily restaurant management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints
• Ensure employees are motivated and productive
• Check stock levels, order supplies and prepare cash drawers and petty cash.
• Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
• Perform any other duties assigned by the F&B Director
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

F&B Supervisor

November 2016 - May 2018

Saadiyat Beach Club

Abu Dhabi, United Arab Emirates

November 2016 - May 2018

Nurture a positive working environment and lead by example as restaurant manager
•Responsible for completion of the restaurant opening, running operation and closing procedure.(Running shifts without restaurant manager and assistant manager ) by reporting to F&B Director
•Deliver superior guest services and ensure absolute customer satisfaction
•Overseeing stock levels and ordering supplies
•Plans menus by consulting with executive chef and F&B Director; estimates food costs and profits; adjusts menus.
•Avoid legal challenges by conforming to the regulations of the alcoholic beverage commission.
•Respond efficiently to customer complaints
•Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance
•Relay with human resources, housekeeping, security, public relations, food service, sales and finances to make sure the operation of the club grows smooth
•Perform any other duties assigned by the F&B Director
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Assistant General Manager

April 2001 - September 2016

Bella Itali

United Arab Emirates

April 2001 - September 2016

Responsible for completion of the restaurant opening, running operation our closing procedure.
•Meeting budgets and exceeding revenue targets
•Handling administration and paperwork
•Responsible for ensuring that all financial (invoices, reporting) and
personnel/payroll related administrative duties are completed accurately, on time
and in accordance with company policies and procedures.
•Recruiting, training, supervising and motivate staff
•Oversee and manage all areas of the restaurant and make final decisions on
matters of importance
•Provide direction, instruction and guidance to The F.O.H and B.O.H Teams
•Overseeing stock levels and ordering supplies
•Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
•Responsible for all the F&B products, timing and presentation
•Dealing with day by day complains, customers inquiries, suppliers and audits
•Perform any other duties assigned by the General Manager
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Chef De

June 2014 - December 2015

Pas at La Petite Maison

United Arab Emirates

June 2014 - December 2015

Responsible for completion of the restaurant opening and closing checklist.
•Provide direction, instruction and guidance to a group of 12 to 15 people.
•Responsible for approving all prepared food items that leaves from kitchen
•Assisting the executive chef to keep the operation to flow smooth operation.
•Connector between kitchen and service staff (informing about not available items, new dishes, the specific timing and recipe).
•Receive and check the presentation of the dishes as per service standards and procedures.
•Ensure that food is delivered on time and to the right person.
•Clean and re-stock the food pass.
•Knowledge of all the equipment in the outlet, the proper handling and usage.
•Perform any other duties assigned by the immediate superior.
Job role:
Other

Chef de Rang

February 2013 - April 2014

Asado Argentinean Grill, The Palace Hotel

United Arab Emirates

February 2013 - April 2014

Prepare mise en place.
•Check if side stations are ready for the operation and clean.
•Attend various training sessions with the aim to further improve the level of performance.
•Greet the guest by name and introduce myself once the guest is seated.
•Demonstrate the menu knowledge by describing dishes and answering questions.
•Recommend the aperitifs before food order.
•Take food and drinks order.
•Ensure that food is delivered on time and correctly.
•Check the satisfaction after each course.
•Deliver superior guest service experience.
•Handle customer complaints.
•Collect guest comments card for feedback.
•Thank the guests for coming in and assisting in other ways
Job role:
Customer Service and Call Center

Senior

January 2009 - December 2010

January 2009 - December 2010

Check all the reservations before operation starts.
•Provide trainings, direction, instruction and guidance to the rest of reservation team
•All menus must be wiped down, free of spots or stains.
•Make sure entry doors are clean, free of debris and inviting.
• Plan out the seating chart and organize the reservations.
•Greet guests, escort them to their table, pull seat out for the ladies, present menus and wish them to enjoy their meal.
•Make sure the server is aware they have been sat.
•Attend to guest’s queries/complaints and coordinate activities and courteous service to patrons is met.
•Thank the guests for coming.
Job role:
Accounting and Auditing

Waiter

January 2008 - April 2009

Bellagio Club

January 2008 - April 2009

Check patron’s identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
•Delivering high quality of service.
•Taking order from guest, up selling premium beverages.
•Engaging with the guests for future bookings.
•Serve the drinks and maintain the sequence of service.
•Active contribution to service.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Account Manager

-

Markets.com, BucharestApril 2012- December2012

-

Prepare and maintain scorecard data and develop strategy to enhance the motivation at work;
•Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service;
•Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units;
•Ensure client’s demands to be satisfied;
•Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions;
•Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks;
•Develop and maintain a well-coordinated internal relationship with key decision makers within the organization;
•Ensure that clients know to use the services and provide assistance if necessary;
•Manage and provide assistance in managing or maintaining accounts of strategic clients.
Job role:
Accounting and Auditing

Supervisor

-

Da Fabio Italian Restauran

-

Plan and schedule work.
•Keep maintenance smoothly and efficiently.
•Maintain discipline and teamwork.
•Maintain the quality and quantity of work.
•Get the right person on the job at the right time.
•Check and inspect jobs and personnel.
•Prevent accidents and control hazards and hazardous material.
•Keep records and preparing reports.
Job role:
Engineering

Education

College

January 2008

January 2008

High school or equivalent, Lyceum

Romania

Skills

CLOSING

Expert

CUSTOMER RELATIONS

Expert

DIRECTING

Expert

INSTRUCTION

Expert

MANAGEMENT

Expert

MARKETING

Expert

QUALITY

Expert

STRATEGIC

Expert

Languages

English

Expert

Romanian

Expert

Spanish

Expert

Italian

Intermediate