IT -Officer/Supervisor
Skydive Dubai / Meraas
Total years of experience :22 years, 5 Months
• Responsible for maintaining the computer systems of a company. Server management, installing, maintaining and upgrading servers. responsible for ensuring the servers are backed up and the server data is secure from unauthorized access.
• Maintain all computers including Servers such as HP Blade, HP and IBM Tower Servers.Servers Configuration and Administration, Sonic Wall firewall, Routers and Switches.
• Minimize breakdowns and malfunction.
• Supervise technical support, engaged them on day to day /weekly activities on handlingworkstations, POS servers and terminals in all stores.SWEDA(LINUX SUSE) & FUJITSU (WINDOWS NT).
• Handling company computers, 500 work stations and 350 store Server and POS
• Knowledge in setting up, configuration, maintaining and repairing servers such as HP, Dell, and IBM. Desktop Computers, Notebooks, Blackberries, and I-phones
• Administration of Active Directory Server/Clients, Creating Policies.
• Provide reliable back-up for Main Server, Branches and Stores.
• Administration of Mail Server (Linux Redhat) Zimbra and Outlook Exchange
• Administration of Anti-Virus Server (Sophos Enterprise Console and Kaspersky Clients and Server.)
• Knowledge in Programming Languages such as Visual Basic 5.0, 6.0, 6.0 fox pro and Crystal Reports.
• Network installation such as Cisco Firewall, Switches (Wired / Wireless) and telephone installation.
• Knowledge in Configuration and Installations of Windows 2008 and 2003 Server, Windows NT, Microsoft Exchange Server, Windows 7 Ultimate, Pro and Starter, Windows XP, Microsoft Domain Server and Clients
• Knowledge in some Applications Such as ACCPAC, E2Bclient, Epicor, MD System, Infor Global Solutions and all SQL Database Server.
• To provide efficient computer operation
• Supervise IT Staff, engaged them on day to day and weekly activities.
• Maintain all computers, minimize breakdowns and malfunction
• Corrective service and trouble shooting
• Provide reliable back-up for Main server and Branches
• Administer/Monitor the connectivity of all networks database system like ACCPAC and E2B client.
• Network installation and telephone installation
• Repairing of Laptop, Desktop, and Telephone Trunk lines.
• Manages and supervises all staffs and leads to organize, to be creative and aggressive in achieving sales target and company objectives.
• Strong initiative and self-driven ability, ability to work independently as well as solving problems and delivering quality services.
• Supervises employees engaged on day to day activities, taking of inventories, reconciling cash and sales transactions, keeping operating subordinates as needed.
• Plans and directs staff to set-up showroom and preparing merchandise for promotional displays
• Listen and answers customers complains and inquiries. Examines returned merchandise, and amicably resolves problems to restore and promote good public relations.
• Utilizes resources to obtain customer feedback regarding own and competition product and price information including market visits and reports result to management for action.
• Prepares and monitor sales, inventory and customer complain reports.
• Records delivery of merchandise and reports discrepancies to control cost and maintain correct inventory levels.
• Orders merchandise and supplies, or prepares requisition to replenish the stocks on hand.
• Plans, prepares work schedules and assign employees to specific duties.
• Trains staff on store policies, department procedures, job duties, sales and technical product information.
• Reports to the Sales Manager on weekly/monthly operation, staff performance and other things related to retail sales.
• Giving product training to all staffs on all new products and teach them how to use the proper sales technique.
• To monitor all the staffs on their right places and give sufficient instruction to meet the sales process.
• To conduct a regular meeting to all staff to update them to the information and business changes as per instruction of Retail Sales Manager.
• Monitoring and supervised of works of the subordinates and direct them to meet the requirements for the accomplishment of works.
• Motivate, train and mentor individuals, providing necessary tools to meet or exceed company expectation.
• Monitor and mentor sales associates, providing all promodizer with necessary training and development to achieve personal and organizational goals.
• Implemented new sales approach, sales activities, marketing strategy and advertising to create and execute all initiative for promotional purchase program.
• Plan, schedule, administer office operation overseeing data entry, telephone support, mail distribution, scheduling, filing, reporting and customer database.
• Oversaw and administered showroom, including inventory and quality adherence.
• Planning and purchased all the products for our customers & monitored the ins and outs deliveries.
• Negotiate vendor contacts & research market for lowest cost, premium products and services.
• Excel in problem solving, project management, decision-making and office monitoring.
• Motivate, train and mentor individuals, providing necessary tools to meet or exceed company expectation.
• Monitor and mentor sales associates, providing all employees with necessary training and development to achieve personal and organizational goals.
• Implemented new sales approach, sales activities, marketing strategy and advertising to create and execute all initiative for promotional purchase program.
• Identify and formulate plans to develop strategic promotion for new released Sony products to the customers.
• Develop and conduct technical training and seminars internal and external with actual demonstration.
• Providing actual support to the authorized distributors in the design and application of appropriate products for their outlets.
• Providing technical and sales services to customers relating to the products and its application.
• Organize and conduct presentations to potential and existing customers.
• On-site trouble-shooting/servicing.
• Recommending solutions in project evaluation to customers.
• Focus on sales growth year on year and handle after-sales services.
• Represented company at authorized dealer annual training and seminar.
• Preparing my own presentation and conduct product presentation to all prospects company.
• Generate sales and identify the potential customers and target firms to determine business needs, corporate structure and strategic objectives.
• Handles the identification, promotion, development and sales of existing and new product line to the customer.
• Assist the sales manager in the preparation and procurement of local and indent requirements.
• Maintain and strengthen good business relation with end - users, contractors, designers and consultant in the pursuit of better business for the company.
• Prepare necessary accomplishment report.
• Attends pre - bid meeting and provides cost estimates for bidding requirements.
• Undertakes site - inspection during and after completion of the project.
• Canvassing and pricing of materials needed for the project.
• Prepare and submit of quotation / proposal directly
• Assist in the delivery of ordered materials.
• Assist in troubleshooting, wiring installation, testing and commissioning.
• Perform other duties from time to time.
TECHNICAL SUPPORT
• Identify and develop diverse client base using advanced sales techniques and extensive knowledge of industry.
• Provide technical support internal and external training/seminar regarding the product usage and familiarization to ensure customer satisfaction.
• Play key role in developing marketing and sales strategies for sophisticated electronic devices aimed to broad market.
• Conduct seminar, symposium and service demonstrations to potential customers and their affiliates.
• Assisting customers and know their wants/ needs.
• Do suggestive selling / additional sales.
• Maintained high level of customer service over 100 regular customers.
• Prepared sales quotes, documented transactions and filled information’s quickly and accurately
• Consistently reached monthly quota among highest performers in sales volume and administrative skills.
• Assisting customers and know their wants/ needs.
• Do suggestive selling / additional sales.
• Maintained high level of customer service over 100 regular customers.
• Prepared sales quotes, documented transactions and filled information’s quickly and accurately
• Consistently reached monthly quota among highest performers in sales volume and administrative skills.