Direct Sales Executive
Starlink
Total years of experience :8 years, 0 Months
Sell company’s goods and services, approach potential customers with the aim of winning new business
• Identifying and establishing contact with potential customers proactively.
• Maintaining contact with new and existing customers to advertise the product sales and deliver a detailed account strategy.
• Advising on forthcoming product developments and discussing special promotions.
• Checking quantities of products available on display and on stock. Everyday inventory.
• Recording sales and order information and sending copies to the sales office.
• Reviewing own sales performance, aiming to meet or exceed targets.
• Attending team meetings and sharing best practice with colleague.
• Also perform other duties assigned by supervisor if needed.
• Sells and promotes Ooredoo services such as pre-paid and post-paid lines, Mozaic subscription (landline, internet and TV channels)
• Accepts bill payments for Ooredoo post-paid lines and connections.
• Sells Hala top-up cards.
• Deals with customer concerns and complaints.
• Advising on forthcoming product developments and discussing special promotions.
• Checking quantities of products available and requesting for stocks if needed.
• Recording sales and order information and sending copies to the sales office.
• Responsible for the supervision of a staff consists of 15 people within the customer service department.
• Provided support to the team, ensuring all working objectives are met.
• Prepared weekly attendance reports for the team.
• Prepared payroll reports for the team.
• Delivering world class customer service and build customer satisfaction and loyalty.
• Established a positive and good working relationship with the team.
• Monitoring the team’s performance to make sure that the team stays on schedule and meets their performance metrics.
• Includes coaching and feedback to ensure that the defined customer experience is delivered in every call. Provided enough consideration to all the team to recognize their shortcomings and weaknesses and address these.
• Present when disciplinary hearings are held. Involved in the disciplinary and grievance procedure.
• Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.
• Process orders, forms, applications and requests, direct requests and unresolved issues to the designated resource
• Manage administration, record details of inquiries, comments and complaints, communicate and coordinate with internal departments. .
• Answer telephones and relay messages to appropriate recipients.
• Manage files, folders and compile records.
• Receive, sort, and distribute incoming mail.
• Prepare outgoing mail for distribution.
• Fax, scan and copy documents.
• Maintain office filing and storage systems.
• Type documents, reports and correspondence, memos.
• Monitor and maintain office supplies.
• Update and maintain databases such as mailing lists, contact lists, and client information.
This course covers diverse topics in HR, from the role of the human resources manager and how to recruit, select, train and assess employees, to employee motivation, employee-employer relations, and how to manage change within an organization.
Study of human mind and behavior. An academic discipline and an applied science which seeks to understand individuals and groups by establishing general principles and researching specific cases.
This course covers the hospitality industry, including food service, lodging, tourism, casinos, recreation, and convention management. Departments of hotels, restaurants, and travel organizations both individually and in relation to each other. Examining the management process as it applies to the hospitality industry in order to select an area of interest for own careers.