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Cristina Nicoleta Toma, Customer Service Executive

Cristina Nicoleta Toma

Customer Service Executive·Nestle

Romania

Master's degree, Managerial communication and Human resources

Work experience

Total years of experience: 23 years, 5 months

Customer Service Executive

September 2012 - Present

Nestle

Romania

September 2012 - Present

Order processing for IKA customers (manual, verifying orders arrived via

Company industry:
FMCG
Job role:
Customer Service and Call Center

Analyst

November 2011 - August 2012

Nestle

Romania

November 2011 - August 2012

Main activities and responsibilities
Verifying customer overdue, reporting the overdue to Sales and Financial department, billing the rent invoices to the customers, Balance confirmations with customers.

Name and address of

Company industry:
FMCG
Job role:
Accounting and Auditing

Customer Service Assistant

July 2011 - November 2011

Nestle

Romania

July 2011 - November 2011

Sending invoices towards customers and invoicing the bonuses invoices for customers

Company industry:
FMCG
Job role:
Customer Service and Call Center

Assistant

July 2009 - February 2010

Nestle

Romania

July 2009 - February 2010

Company industry:
FMCG
Job role:
Administration

business sector

March 2008 - February 2009

RBL FOOD DISTRIBUTION

March 2008 - February 2009

Job role:
Management

Accountant

June 2002 - March 2008

June 2002 - March 2008

Registering expenses; introducing receivables; Balance verifications with banks/ national key accounts; reporting for VAT purpose; expense report for Romania currency and foreign currencies; archiving.

Job role:
Accounting and Auditing

Commercial clerk

January 2000 - January 2001

Nestle Ice Cream

January 2000 - January 2001

Company industry:
Industrial Production
Job role:
Management

Sales consultant

-

-

Analysis, selection and intermediate with potential customers, selling operational leasing for vehicles

Alexandros Long Term Rental S.A.

Job role:
Sales

Education

S.N.S.P.A. University

January 2010

January 2010

Master's degree, Managerial communication and Human resources

Romania

Managerial communication and Human resources
View attachment

A.D XENOPOL High-school

June 1998

June 1998

High school or equivalent, Economic School

Romania

Skills

ACCOUNTING
Expert
ACCOUNTING
Expert
ANALYSIS
Beginner
ANALYSIS
Beginner
BALANCE
Expert
BALANCE
Expert
BILLING
Beginner
BILLING
Beginner
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DELIVERY
Expert
DELIVERY
Expert
ELECTRONIC DATA INTERCHANGE
Expert
ELECTRONIC DATA INTERCHANGE
Expert
INVOICING
Beginner
INVOICING
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner
REPORTS
Expert
REPORTS
Expert

Languages

English

Expert

French

Expert

Romanian

Expert