ACCOUNT MANAGER / CUSTOMER SERVICE ASSOCIATE
TETZ' CHOICE @ SHOPEE PHILIPPINES
Total years of experience :11 years, 2 Months
- 1. As a government appointed official, exercises transparency and good governance by conducting monthly meetings to explain the financial standing of the local government to the organization as well as the public.
2. Organization of legal and financial documents.
3. Meeting the deadlines in terms of submitting necessary reports pertaining to budgeting, purchases, balance sheet showing income and expenses, inventory, collections, deposits and withdrawals, payroll & salary distribution, etc.
4. Maintaining organization, cleanliness and safety of work station.
5. Multi-tasks and be courteous in attending people’s inquiry while on call or other duties like note taking or processing payments.
6. Must be ready to answer the auditor’s questions regarding the budget implementations and its impact.
1. Responding to incoming calls, emails or chats of prospective and loyal customers using contact database to sell B2C products and services.
2. Doing callbacks and exceed customers’ expectations as part of improving CSAT.
3. Achieving daily, weekly and monthly targets based on KPI’s.
4. Transferring calls to the correct departments as necessary.
5. Doing team huddles to provide updates on company’s policies and procedures.
6. Generating reports on team’s performance based on the KPI scores.
7. Do call listening on live or recorded calls to evaluate what went well and what needs to be improved on the call as an effective way to coach or mentor agents.
8. Knowing the team members and what motivates them.
9. Thinking future to ensure that the customers’ concerns are resolved, projects are effective and has proper budget allocation.
10. Maintains calm presence and professionalism in attending to customers’ complaints.
11. Maintains customers’ information with full privacy and confidentiality.
12. Any tasks that may be assigned by the operations manager related to the current job title or position.
Attention to details to maintain accuracy of information.
• Passing Grade (1.50 Very Good): Thesis Writing – Reading Comprehension Affects the Reading Ability of High School Students in Public Schools • Passing Grade (1.75 Good): On-the-Job Training as New Accounts and Information Officer @ Philippine Veterans Bank (800 hours) Course: Bachelor of Arts, Major in English Language (4 Year-Course) • Date Graduated: June 03, 2005 - With available Authenticated Copy of Diploma, Form 137 Transcript of Records and Latest PSA Birth Certificate, apostilled by the Department of Foreign Affairs.
