Cyril Balandra, Sales And Customer Service Advisor

Cyril Balandra

Sales And Customer Service Advisor

Head Tennis

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Computer Management
Expérience
13 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 5 Mois

Sales And Customer Service Advisor à Head Tennis
  • Émirats Arabes Unis - Dubaï
  • décembre 2022 à août 2023

• Maximize sales by providing first class service to potential customers.
• Manage complains and assure customer satisfaction.
• Take charge of inventory and become responsible for the stock safety, count and tracking. Monitor the inventory of goods available in the store and make recommendations on new orders and product mix. Also identify slow moving items and recommend action accordingly.
• Support the execution of strategic and operational plans and programs, such as marketing promotions, participation in exhibitions, and other public relations activities.
• Support plans to penetrate the Tennis Academies market.
• Submit periodic reports and analysis to direct reporting manager as required.
• Report on competitive activity that you become aware of.
• Provide stringing service to customers and promote such service in every opportunity to maximize revenue of stringing service and sale of strings.
• Support the preparation of Reports with views and recommendations.
• Understand clearly Company policies, strategies and operational parameters and ensure their proper execution.
• Follow up all government regulations and related procedures and practices; ensure that the company abides by those rules and regulations.

Area Sales Supervisor à A S TWO ELECTRONICS TRADING LLC
  • Émirats Arabes Unis - Dubaï
  • juillet 2019 à décembre 2022

• Understand customer needs and offer solutions and support.
• Organize and coordinate sales representative schedules.
• Research potential leads from business directories, web searches, or digital resources.
• Recruit, hire, and train new sales representatives.
• Receive and report on all sales leads.
• Supervise sales representatives and assistants.
• Answer potential customer questions and follow-up call questions.
• Work with sales team when closing sales.
• Track weekly, monthly, and quarterly performance and sales metrics.
• Meet all sales quotas and goals.
• Assist sales representatives and team to meet and exceed goals.

Sales Executive à TP_link / Neffos Mobile
  • Émirats Arabes Unis - Dubaï
  • novembre 2018 à mars 2019

Attending Customers.
Explaining the specific features of each models.
Doing Daily Sales Report.
Achieve Monthly Targets.

Sales Executive à Eureka Electronics
  • Koweït - Hawali
  • juin 2012 à octobre 2017

• Teach and educate customer initial knowledge on how to use new products such as camera drones, SLR cameras, home security cameras and other high end products inside the showroom
• Educate customers about the covered warranty service of the products
• Achieve monthly targets by using technique such as up selling and cross selling
• Monthly report of returned and damage items and products to the supplier
• Monthly report of moving and slow moving product to the Showroom manager
• Daily changes of prices specially promotion items
• Set up all displayed items covered in the selling area according by family and price wise
• Greet and serve all customers
• features, items they need coming inside the showroom professionally and with honesty
• Interact with the customers by giving them correct
• Receiving items and products from main Warehouse
• Requesting new and not available items through product departments

Salesman à Carrefour Avenues
  • Koweït - Al Koweït
  • décembre 2008 à avril 2012

• Educate customers about the covered warranty service of the products
• Interact with the customers by giving them correct features, items they need
• Achieve monthly targets by using techniques such as up selling and cross selling
• Refilling the stock and items in the selling area
• Checking the prices if it is correct from actual display vs. system
• Arranging and facing the item as much as possible
• Assist the customers and help them if what they want to buy
• Minimize the complaints by giving great service
• Doing the weekly labeling survey for mobility and office automation
• Doing the weekly inventory for the mobility and office automation
• Daily changes of prices specially promotion items
• Set up all displayed items covered in the selling area according by family and price wise
• Greet and serve all customers coming inside the showroom professionally and with honesty
• Receiving items and new products

Éducation

Baccalauréat, Computer Management
  • à Garcia College of Technology
  • mars 2002

Very satisfactory

Specialties & Skills

Microsoft Office
Materials
Office Automation
Marketing
Knowledge Microsoft office
Bilingual ( English and Arabic )
Driving

Langues

Anglais
Expert
Arabe
Expert
Filipino
Langue Maternelle

Loisirs

  • Playing musical instruments
    I played base guitar on our worship service before in our church in Kuwait.