Daanu س

associate في EMR

• أبريل 2007 إلى أكتوبر 2009

Update all walk-in visits of the patient to the Texas clinic (USA) onto the electronic medical record of the patient (

Customer service representative في International contact center in Indi

• أكتوبر 2009 إلى فبراير 2009

for about 1.5yrs- Assisted & resolved billing and technical enquiries (Based on our client’s products Sky TV, landline & broadband) for the customers in UK & Ireland over the phone. I was also involved in promoting sales of our client products like set top boxes, broadband router, TV channel subscription packages, talk & broadband packages etc. I had been awarded as an extra miler for three quarters consecutively. I enjoyed interacting with customers and learnt comprehensive customer service skills.

Scheduler

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To enhance my skills and for career growth, I worked as a scheduler and capacity planner for 4 years. I have learned to effectively interact with all levels of management and non-management team members, analyse performance reports and provide suggestions and recommendations, identify issues, develop ideas, and provide innovative and creative solutions. Also developed and prepared long range capacity and workload requirements. Designed and maintained databases and spreadsheets for tracking key service statistics of the employees. Monitored and examined performance against established service level objectives. Updated weekly forecast as needed based on analysis of real time workload. Entered adherence, shrinkage and schedule exceptions onto workforce management software (IEX & NICE), Generated and created operational performance reports and coordinated with all sites across the globe on all operational issues impacting service level.

Resource planner في HCL Business services pvt ltd

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