Area Sales & operation manager
Apparel Group
Total des années d'expérience :9 years, 11 Mois
1. Sales and Commercial Performance of the Area
• Maximize sales and profitability of the area.
• Implement store strategies and procedures.
• Coach Store Managers to use commercial information effectively.
• Control costs within budgetary guidelines.
• Identify internal and external commercial opportunities.
• Maximize productivity in stores through effective deployment of resources.
• Monitor and control expenses through efficient store operations.
2. Operational Standards and Management
• Execute new store openings and re-fits.
• Execute promotions are implemented according to guidelines and that local/seasonal promotional opportunities are identified and maximized.
• Ensure maintenance and regular review of store operational and leading to standardization of Brand.
• Ensure on time stock count and effective stock management (right product is available at the right time in all stores) and Inventory Management.
• Monitor store administration through periodical store visits and retail meetings to maximize operational efficiency within the area.
• Ensure all the stores are in compliance with all employment and state laws, health and safety standards.
• Maintain best retail standards in all showrooms as per market positioning of the brand
• Furnish regular product feedback to the senior management and the buying department.
• Supervise the visual merchandising function to ensure that they support the brand and intended theme.
3. Customer Focus
• Implements a high standard of customer focus within the store in the area through effective coaching
• Ensure that customer satisfaction is maintained at the highest level in all stores
• Assess mystery shopping feedback and prepare action plan for improvement
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
Responsibility
Looking 6 stores in the Eastern region - Damamam
And over 4 stores in the Central region -Riyadh
•Driving revenue / maximizing sales and profitability
•Controlling cost / setting sales target
•Leading an empowered team
•Providing team supporting environment
•Maintaining and increasing standards of customer service
•Developing talent / controlling the training and development of staff, and that are properly representing the brand
•Addressing poor performance
•Retaining talent within the stores and delivers against all legal compliance procedure
•Ensuring that agreed VM( visual merchandise) and marketing plans are present and cohesive across all the stores within the region
Teach fantastic and inspiring classes
• Provide administrative support to the business
•Answer customer queries in person, by email and telephone in an efficient and timely manner.
•Provide first class customer service when dealing with customers.
•Follow all procedures as set out within the Gymboree Procedures manual
•Assist in the training of new staff
•Maintain the cleanliness of the site
• Participate in all training sessions, on and off site
• Assist in promotional and marketing efforts
•Promote merchandise sales
•Follow up new customers who don’t sign up following the Gymboree procedures manual.
•Support junior staff in a positive and encouraging manner allowing them to develop and gain confidence
•Step in and assist with any issues arising amongst junior staff and customer
operation and sales) central region
LA SENZA (LBrand)
Responsibility
Looking over 19 stores in the central region - Riyadh
•Driving revenue / maximizing sales and profitability
•Controlling cost / setting sales target
•Leading an empowered team
•Providing team with stimulation and supporting environment
•Maintaining and increasing standards of customer service
•Developing talent / controlling the training and development of staff, and that are properly representing the brand
•Addressing poor performance
•Retaining talent within the stores and delivers against all legal compliance procedure
•Ensuring that agreed VM( visual merchandise) and marketing plans are present and cohesive across all the stores within the region
creativity
Retention agent
Responsibility
•Make outbound retention calls to existing customers who have recently obtained and /or upgraded services on their account
•Provide service regarding billing
•Work exclusively with existing customers ensuring customer satisfaction and retaining business.
•Address problems and complaints, Suggest solution and drive positive outcomes
Visit clients to demonstrate use of product show samples and take orders.
•Arrange a schedule of visits to major potential buyer / Subscribers within the central region, Riyadh top brands and business owners.
•Develop and update knowledge of product and the products of competitors.
•Establish customers’ needs and explain and demonstrate products, which may involve providing technical description of product and how it will be beneficial to the clients company.
•Quote and negotiate prices and credit terms .
•Report on sales and provide feedback about the marketing of new products.
•Plan and work towards meeting sales targets and budgets.
mix collection 2010
Tony Yaacoub -Nayara 2012
Lamasat Aisha 2012
Responsibilities
•Promote products and services in television commercials
•Wear designers' clothing for runway fashion shows
•Model accessories, such as handbags, shoes, and jewellery, and promote beauty products, including fragrances and cosmetics
•Pose for workers taking photos or creating paintings or sculptures
•Work closely with photographers, hair and clothing stylists, makeup artists, and clients to produce a desired look.
/ instructor on business terminology
ESL instructor in business terminology