Recruitment Executive
AccuMed PM
مجموع سنوات الخبرة :19 years, 0 أشهر
•Responsible and accountable for the recruitment of key positions within the organization.
•Collaborating closely with department managers and develop a successful working relationship to ensure thorough understanding of staffing needs and position requirements.
•Handling the entire staffing process; including receiving, sourcing and sorting candidates in the applicant tracking system. Selecting candidates, meeting the requirements as outlined within job descriptions and coordinating interviews.
•Negotiate a win-win offer of employment with candidates consistent with the needs of the business.
•Coordinating with the PRO and employees for documents relating to new visa, employment card application, renewals etc.
•Applying for legal status for the employees through DMCC.
•On-boarding & induction training for new hires.
•Implementing new policies & procedures.
•Independently handled the end-to-end recruitment cycle regionally for mid to senior level positions. Sourcing applications from multi channels, screening, shortlisting, scheduling interviews and conducting reference checks.
•Managed the outsourcing activity for 2 major clients. The responsibilities included: recruitment, attendance, leave requests, appraisals, OT & bonus, maintaining employee files, issuing salary/experience letters, employee verification calls from banks, handling discrepancies etc.
•Managed a team of 4 consultants. Assigning positions to them given by clients. Planning, budgeting & managing individual & team targets.
•Coordinated & maintained relationships with clients. Also initiated business development with existing & new clients.
•Coordinated and negotiated with selected candidates, prepared offer letters, trained & handled the entire on-boarding process.
•Coordinated with the PRO and employees for documents related to new visa application, renewals, labor contracts, emirates id etc.
•Handled the employee & staff Medical Insurance.
•Handled staff payroll administration with respect to WPS (Wages Protection Scheme-UAE). Checking if monthly overtime payments, deductions, resignations, advances etc are factored in payroll
•Maintained over 500 personnel and benefit information records into database, which consisted of filing, supporting documents, terminations, incentive, increment etc.
•Provided high level support to the HR Manager and assisted in implementation of HR Policies and Procedures.
•Was as an initial point of contact for all the queries relating to employee Compensation and Benefits.
•Call Monitoring/Listening, Call calibration.
•Feedback & Coaching
•Reporting - Provide operations with the desired reports which help them to meet the deliverables in regards to required FCR (First Call Resolution) and CSAT (Customer Satisfaction Survey).
•Conceptualizing, planning and communicating the Quality definition document for the organization.
•Trained new advisors & bottom performers on process knowledge and customer handling skills.
•Improvement Projects: Analyze the feedback received from the SSAT (Sales Satisfaction Survey) & work on improvement projects. E.g.: Time taken to resolve queries, process improvements etc.
•Liaised with our competitor Australian network providers. Resolved complaints from TIO Australia (Telephone Industry Ombudsmen), CRT Brisbane (Customer Relations Team) & our Contact Centre in India.
•Worked extensively on the MNP escalations inbox & provided quick resolutions.
•Been in charge of the work estimation report & team efficiency report etc.
•Provided service to customers (Inbound & outbound).
•Assisted in the training of new customer service representatives and associates.
