Clients Relations and Sports Executive
Barca Academy/ Stryx Sports
Total years of experience :16 years, 5 Months
Barca Academy/Stryx Sports- Clients Relations Coordinator -2018-present, Media One City
Supervising the day to day operations of the Barca Academy Dubai branches. Independently managing client’s relationships and ensuring high standards of customer service and high customer satisfaction rates are maintained on and off the training field. Overseeing the effective handling of customer’s complaints by Client Relations team. Handling clients’ complaints whenever necessary. Contributing towards growth of Barca Dubai in terms of number of members. Dealing with clients on daily basis over the phone, by email and face to face and ensuring their enquiries are responded, expectations are met, and complaints are followed up and handled in a timely and professional manner. Managing and supervising the Client Relations team. Guiding the team to ensure top customer service is provided at all times and all branches' operations are handled properly. Ensuring the team is responding to existing school members’ enquiries, managing new members and assisting them through the enrolment process. Supervising the performance of all branches related to membership renewals and cancelations. Assisting in organizing trips to Barcelona and other international trips throughout the season for Barca Dubai players. Coordinating various Barca Dubai events, extra activities and external matches/leagues. Handling financial tasks like managing budgets and monitoring clients’ payments. Assisting in managing the logistics of running a soccer school. Ensuring the team maintains and manages relations with clients effectively and independently. Collaborating with team members on any ongoing projects if requested by the management.
Responsible for leading the day-to-day operations of the restaurant in the absence of the GM and to otherwise support the GM in all facets of running the restaurant . Review business results, including profitability and plan for continued improvement. Ensuring an exceptional customer experience. Responsible for the training of all restaurant staff. Supervise the day-to-day task assignments and performance for all staff. Plan and prepare work schedules and coordinate daily assignments and activities of needs of the business. Delegate tasks and follow-up as necessary. Monitor and analyze restaurant business and results to profitably achieve the restaurant goals.
I provided excellent customer service to high-end clients and VIP guests, ensuring I exceeded the guests' expectations onboard. I delivered exceptional service 100% of the time, while offering a unique taste of United Arab Emirates hospitality.
I was part of the cabin crew corporate communications team, assisting in global promotional events across the world sponsored by Etihad Airways.
Managing various fashion and corporate events held at GQ Bar. I was responsible for setting, communicating and maintaining timelines and priorities for each event and sale. Developing and maintaining client relationships and providing leadership, motivation, direction and support to my team. Also acting as a first point of contact for the General Manager, I provided diary management and secretarial assistance on a daily basis. Responsible for the F&B operations and staff.
Events & Marketing coordinator - 2011, NEW YORK
Promoting services to customers and negotiating contracts with the aim of maximizing profits.I was the key point of contact between our organization and clients : answering queries, offering advice and introducing new products. My work also includes : organizing sales visits, establishing new business, attending trade exhibitions, conferences and meetings. I was in charge of negotiating contracts and packages and aiming to achieve monthly targets.
Organizing & managing events & conferences.
Manage the CEO’S diary and appointments. Develop, maintain and assist in presentations and other reports/documents as needed. Prepare and provide support for weekly meetings. Manage and maintain the events calendar, organizing weekly programs to the team. Dealing with telephone, web and email enquiries.
Attending sports & recreational events organized for kids & adults . Creating & organizing events for kids. Preparing kids shows including decoration, costumes, make-up, choreography.
Planning a variety of marketing campaigns for the organization. Ensuring all campaigns are delivered on time and within budget. Test campaigns to trial new ideas for effectiveness. Reporting campaign results to senior management and explaining variances.
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-Sport -Languages -Physiotherapy
