دلال الهوساوي

Joined the early beginning of Louis Berger Madinah Branch as HR Admin Assistant. Beside Administrative tasks, I offered maximum support to my small team and assisted the company growth in Madinah through the following:

- Supported the team to maintain document control process by registering Incoming/Outgoing letters, prepare outgoing letters and update them with a reference number -upon arrival of the Document Controller).

- Assisted the team with the necessary an accurate translation of documents, letters, and contracts upon the arrival of the company’s Translator.

- Managed Madinah office transportation plan, and tried to improve the level of service provided by the drivers through light training delivered in a presentation form.
- Assisted in attracting experienced local candidates and arranging their interviews sessions.

- Managed new employees’ relocation by confirming their airport pick-up, accommodation arrangements, and setting HR induction meeting to support new joiners with information about the company, their line manager and the community in Madinah.

- Assisted employees with HR/payroll tasks, maintain their files complete and support their Medical insurance process.

Started HR Department at TQ Medina College by taking total responsibility of providing different administrative services for managers and local staff. Enrolled in applying main HR functions such as:
-Attracting applicants by advertising job vacancies and assessing applications.
-Arranging interviews by coordinating schedules, escorting applicant to interviews, and meeting managers to compare qualifications to job requirements.
-Managing new employees relocation by confirming their airport meet & greet, hotel booking, assist them with any information needed in addition to providing community introductions.
-Avoiding legal challenges by understanding current legislation and enforcing regulations with managers.
-Accomplishing human resources mission by completing related results as needed.

Assisting the medical team in translating from and to English, maintaining service system including Files, records, supplies, schedules and new admission process. Orient new employees to service systems and computer entry, provide effective communication skills with patients in order to demonstrate any information they need to know.

Worked cohesively with all SPA areas and co-workers as part of a team. Provided trainings and supervision of staff during daily operation of all SPA facilities. Entrusted to manage the SPA in the Manager's absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and Coordinated all guests' needs and requests in addition to the organization of guests’ appointments and memberships.

In charge of reservation calls and booking process using Opera system, Responsible of maximizing sales opportunities and call efficiencies. Responding different queries of a customer. Handling customers’ issues and complaints with providing effective solutions.

Teaching basic elements and structures of English and Computer. Help the students to adapt important communication and educational skills, motivate students to learn and explore about language through creative class work ideas. Manage the class and create a vibrant teaching atmosphere.