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Dalia Abd El Gawad, customer service manager

Dalia Abd El Gawad

customer service manager

Ezz-Elarab Automotive Group

Location
Egypt - Cairo
Education
Bachelor's degree, Archaeological and tourism
Experience
15 years, 2 Months

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Work Experience

Total years of experience :15 years, 2 Months

customer service manager at Ezz-Elarab Automotive Group
  • Egypt - Cairo
  • My current job since March 2009

managing and supervising customer service department for dealers
, and network
customer action plans, strategies, reports, targets
and complains nasalization
assistant \ after sales, first post for 24 month and i get my promotion to customer service manager , my first position allowed me to enter management level in 24 month and help my to develop my experiences in development and management
and i contributed in building the entire customer service for proton Egypt

Education

Bachelor's degree, Archaeological and tourism
  • at ( AIN Shams university)
  • September 2008

The Faculty of Arts archaeological and tourism section

Specialties & Skills

Sales
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Insurance
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Business Development
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Customer Support
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Marketing Support
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I love to proof and challenge myself so you can collect all my skills building on this sentence
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Languages

English
Expert

Training and Certifications

Marketing (Training)
Training Institute:
PROTON Malaysia CENTER
Date Attended:
February 2011
Duration:
36 hours
communication (Training)
Training Institute:
A.U.C
Duration:
200 hours
English Intermediate 2 (Certificate)
Date Attended:
January 2013
Customer service (Training)
Training Institute:
Proton Malaysia Training Center
Date Attended:
January 2013
Duration:
36 hours
Engine mechanical system (Training)
Training Institute:
Proton Malaysia Training Center
Date Attended:
January 2012
Duration:
150 hours
Engine management system (Training)
Training Institute:
Proton Malaysia Training Center
Date Attended:
February 2012
Duration:
150 hours

Hobbies

  • driveing, reading, traveling and sports
    BEST employee award proton Egypt i contributed in building the entire customer service in Egypt for proton Egypt