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Dalia Abuzaid , & Client Support Officer

Dalia Abuzaid

& Client Support Officer·SMART SONIC HOUSEHOLD ELECTRICAL APPLIANCES TRADING L.L.C

United Arab Emirates

Bachelor's degree, English And French

Work experience

Total years of experience: 2 years, 2 months

& Client Support Officer

February 2026 - Present

SMART SONIC HOUSEHOLD ELECTRICAL APPLIANCES TRADING L.L.C

Dubai, United Arab Emirates

February 2026 - Present

• Welcoming clients and handling front desk operations professionally.
• Managing incoming calls, WhatsApp inquiries, and customer communication.
• Coordinating appointments and supporting daily administrative tasks.
• Assisting in maintaining organized records and smooth office operations.
• Supporting team communication and ensuring a positive customer experience.
Company industry:
22861
Job role:
Customer Service and Call Center

System Administrator | TenderAE

June 2025 - July 2025

Tender Jo

Amman, Jordan

June 2025 - July 2025

• Provided system administration support for the UAE branch, ensuring smooth operations.
• Oversaw branch operations and coordinated service strategies.
• Supported client service processes and collaborated with the Jordan branch.
Company industry:
IT Services

Customer Service Representative (Jordan Branch)

September 2024 - June 2025

Tender Jo

Amman, Jordan

September 2024 - June 2025

• Handle business client inquiries and support related to electronic service tender
• Coordinate and manage tender documentation and submission processes.
• Maintain accurate communication with corporate clients and update CRM recommendation
• Work toward monthly targets by effectively convincing clients
• Present service benefits and provide tailored solutions to meet client needs.
Company industry:
IT Services

Customer Service Representative

March 2024 - August 2024

Best Friend Vet Clinic,

Amman, Jordan

March 2024 - August 2024

• Managed large amounts of incoming phone calls.
• Generated sales leads and assessed customer needs to achieve satisfaction.
• Built sustainable relationships and trust with customer accounts.
• Managed transactions using cash registers and ensured accurate pricing.
Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

French Teacher

March 2023 - July 2023

International Leaders Academy,

Amman, Jordan

March 2023 - July 2023

• Delivered lessons targeting language systems, vocabulary, and pronunciation.
• Evaluated student progress in listening, speaking, reading, and writing.
• Assigned and graded homework, assignments, and tests.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

French Teacher

March 2023 - July 2023

International Leaders Academy

Amman, Jordan

March 2023 - July 2023

• Delivered lessons targeting language systems, vocabulary, and pronunciation.
• Evaluated student progress in listening, speaking, reading, and writing.
• Assigned and graded homework, assignments, and tests.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

The University Of Jordan

June 2023

June 2023

Bachelor's degree, English And French

United Arab Emirates

GPA (rating): Good

GPA (rating): Good

View attachment

University of Jordan

January 2023

January 2023

Bachelor's degree, English

Jordan

Skills

Lead Management
Expert
Lead Management
Expert
Client Communication
Expert
Client Communication
Expert
Client Handling
Expert
Client Handling
Expert
Account Coordination
Expert
Account Coordination
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES
Intermediate
SALES
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Marketing
Intermediate
Marketing
Intermediate
Sales Support
Intermediate
Sales Support
Intermediate
Administration
Intermediate
Administration
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate
Front Office
Intermediate
Front Office
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Beginner

Training and Certifications

Certifications
Intermediate French Courses
French Courses for Beginners
Intermediate French Courses
French Courses for Beginners