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Dalia Abuzaid , & Client Support Officer

Dalia Abuzaid

& Client Support Officer·SMART SONIC HOUSEHOLD ELECTRICAL APPLIANCES TRADING L.L.C

United Arab Emirates

Bachelor's degree, English And French

Work experience

Total years of experience: 2 years, 3 months

& Client Support Officer

February 2026 - Present

SMART SONIC HOUSEHOLD ELECTRICAL APPLIANCES TRADING L.L.C

Dubai, United Arab Emirates

February 2026 - Present

• Welcoming clients and handling front desk operations professionally.
• Managing incoming calls, WhatsApp inquiries, and customer communication.
• Coordinating appointments and supporting daily administrative tasks.
• Assisting in maintaining organized records and smooth office operations.
• Supporting team communication and ensuring a positive customer experience.
Company industry:
22861
Job role:
Customer Service and Call Center

System Administrator | TenderAE

June 2025 - July 2025

Tender Jo

Amman, Jordan

June 2025 - July 2025

• Provided system administration support for the UAE branch, ensuring smooth operations.
• Oversaw branch operations and coordinated service strategies.
• Supported client service processes and collaborated with the Jordan branch.
Company industry:
IT Services

Customer Service Representative (Jordan Branch)

September 2024 - June 2025

Tender Jo

Amman, Jordan

September 2024 - June 2025

• Handle business client inquiries and support related to electronic service tender
• Coordinate and manage tender documentation and submission processes.
• Maintain accurate communication with corporate clients and update CRM recommendation
• Work toward monthly targets by effectively convincing clients
• Present service benefits and provide tailored solutions to meet client needs.
Company industry:
IT Services

Customer Service Representative

March 2024 - August 2024

Best Friend Vet Clinic,

Amman, Jordan

March 2024 - August 2024

• Managed large amounts of incoming phone calls.
• Generated sales leads and assessed customer needs to achieve satisfaction.
• Built sustainable relationships and trust with customer accounts.
• Managed transactions using cash registers and ensured accurate pricing.
Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

French Teacher

March 2023 - July 2023

International Leaders Academy,

Amman, Jordan

March 2023 - July 2023

• Delivered lessons targeting language systems, vocabulary, and pronunciation.
• Evaluated student progress in listening, speaking, reading, and writing.
• Assigned and graded homework, assignments, and tests.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

French Teacher

March 2023 - July 2023

International Leaders Academy

Amman, Jordan

March 2023 - July 2023

• Delivered lessons targeting language systems, vocabulary, and pronunciation.
• Evaluated student progress in listening, speaking, reading, and writing.
• Assigned and graded homework, assignments, and tests.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

The University Of Jordan

June 2023

June 2023

Bachelor's degree, English And French

United Arab Emirates

GPA (rating): Good

GPA (rating): Good

University of Jordan

January 2023

January 2023

Bachelor's degree, English

Jordan

Skills

Lead Management

Expert

Client Communication

Expert

Client Handling

Expert

Account Coordination

Expert

Customer Relationship Management

Expert

COMMUNICATIONS

Intermediate

ADAPTABILITY

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

LEADERSHIP

Intermediate

MANAGEMENT

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

PROBLEM SOLVING

Intermediate

SALES

Intermediate

SYSTEM ADMINISTRATION

Intermediate

Microsoft Office

Expert

Marketing

Intermediate

Sales Support

Intermediate

Administration

Intermediate

Receptionist

Intermediate

Front Office

Intermediate

BUSINESS OPERATIONS

Intermediate

RELATIONSHIP BUILDING

Intermediate

RELATIONSHIP MANAGEMENT

Intermediate

TECHNICAL SUPPORT

Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Beginner

Training and Certifications

Certifications
Intermediate French Courses
French Courses for Beginners
Intermediate French Courses
French Courses for Beginners
Intermediate French Courses
French Courses for Beginners
Intermediate French Courses
French Courses for Beginners