Sales Representative
Madi International
مجموع سنوات الخبرة :17 years, 9 أشهر
• Maintain and develop a computerized customer and prospect database. • Increase the distribution of the brands in the company’s portfolio by presenting and selling the company’s products to current and potential clients. • Make sure that the company’s brands are implemented in an effective way within the retail environment. • Achieve the target per brand assigned by the regional sales director. • Develop and implement special sales activities in retail outlets to reduce stock. • Prepares, communicates, analyses, documents and follows-up on satisfaction surveys. • Follow up for collection of payment. • Provides input during yearly sales plan establishment. • Monitors competitors, market conditions and product development. • Establish and maintain current client and potential client relationship. • Receives, analyses, and follows up on the successful resolution of complaints received from clients and business partners. • Generate quotations in response to sales enquiries. • Capable of explaining all the technical information of the products as well as communicating the mode of use of all the products in the most professional and efficient way. • Deliver, comment and negotiate the quotations with the customer. • Present to customer the latest updated offers issued and prepared by the sales manager in order to increase sales and strengthen the position and image of our brands. • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options • Visit clients on regular / periodic basis to ensure attainment to sales target & growth by placing repeated daily sales orders or new sales orders. • Get new project leads for any new Salon / SPA / Nail Bar etc... Opening or for any renovation opportunity to support the Beauty Project Division. • Provide timely reliable Daily Sales Report to track daily activities and progress. • Maintain very limited and minimal sales return. • Perform other related duties assigned by the company.
• Researching and reporting on external opportunities, to expand our company by opening new branches.
• Following up with contractors and sub-contractors in the site to ensure efficiency of the work.
• Following up and preparing all legal documents related to Dubai Municipality and Civil Defense or any Government Department.
• Following up with the recruitment agencies and logistic companies.
• Direct relation with the owner of the company.
• Managing the production of marketing materials, including leaflets, posters, flyers, newsletters and e- newsletters and DVDs.
• Handling the social media.
• Conduct all meetings; presents ideas and information.
• Attend all events and exhibition related to our work.
• Ensuring that Nefertiti salon achieve or exceed the goals relating to revenue and cost of operations while providing the highest level of customer service.
• Demonstrating and reinforcing excellent customer service to promote a positive customer orientation in the store and ensure efficient, quality service.
• Resolving customer complaints and maintaining all records regarding complaints.
• Manage client feedback, client queries, and ensure effective booking.
• Ensure store cleanliness, wait times, service and convenience and working operation of all equipment.
• Promoting and maintaining high standards of technical quality in the store.
• Guaranteeing the esthetic beauty and tranquillity of the Store facilities to promote a relaxing and appealing environment.
• To provide leadership, direction and supervision of staff in the daily operations of the store.
• Enforcing policies and procedures; keeping updates of Labor, municipality guidelines, hygiene regulations and maintains complete personnel files for each employee.
• Ensure the store operating procedures & policies manuals are implemented & updated as required.
• Maintains excellent communications within the store; builds positive, fun working relationships with staff and promotes teamwork.
• Oversee all inventory and ordering of retail products and services. Prepare, implement and update business and marketing plans.
• Manages expenses against budget and maintains continual awareness of expense/loss control to ensure effective management of expenses.
• Recommends/suggests product purchases to customers to maximize product sales and to ensure they are using the right product.
• Ensure that the store uses effective sales techniques and meets the target every month.
• Liaising and networking with a range of stakeholders, e.g. customers, colleagues, suppliers and partner organizations.
• Communicating with target audiences and managing customer relationships.
• Sourcing advertising opportunities and placing adverts in the press.
• Managing the production of marketing materials, including leaflets, posters, flyers, newsletters and e- newsletters and DVDs.
• Liaising with designers and printers.
• Arranging for the effective distribution of marketing materials.
• Maintaining and updating customer databases.
• Organizing and attending events such as conferences, seminars, receptions and exhibitions.
• Supporting the marketing manager and other colleagues.
• Screening telephone calls, enquiries and requests, and handling them when appropriate.
• Welcoming and looking after visitors.
• Organizing and maintaining diaries and making appointments.
• Dealing with incoming email, faxes and post.
• Dealing with correspondence and writing letters, and taking dictation and minutes.
• Producing documents, briefing papers, reports and presentations.
• Carrying out background research and presenting findings into subjects the manager is dealing with.
• Organizing and attending meetings, and ensuring the manager is well-prepared for meetings.
• Liaising with clients, suppliers and other staff.
• Standing in for the manager and making decisions and delegating work to others in their absence.
• Devising and maintaining office systems to deal efficiently with paper flow.
• Organizing and storing paperwork, documents and computer-based information.
• Arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings, or to provide general assistance during presentations.
• Carrying out specific projects and research.
• Taking on some of the manager's responsibilities and working more closely with management.
• Being involved in the decision-making process.
• Answer all incoming calls and handle caller’s inquiries whenever possible.
• Re-direct calls as appropriate and take adequate messages when required.
• Greet, assist and/or direct customers.
• Provide quality service to customers.
• Respond positively, efficiently and diplomatically to the needs of customers in a timely manner.
• Deal and resolve complaints and enquires.
• Coordinate with inter-departments in delivering information to the customer.
• Handling ATM cards and credit cards and making the balance. (Applying and Delivering)
• Handling cheque books. (Applying and Delivering)
• Handling returned cheques.
• Handling telex transfer.
• Opening accounts and following the need of the customer.
• Maintain the general filing system and file all correspondence.
• Develop and maintain a current and accurate filing system.
2 Subject Pending