Retention Customer Advisor
osn
Total years of experience :1 years, 6 Months
Handling customers accounts including renewals, re instatement, reconnections, cancellations, collections, and retaining customers
• Working on projects to enhance productivity and increase revenue
• Making sure personal, department, and company targets are achieved
• Assisting Customer Service Dept when needed
• Acting team manager in manager’s absence
• Marketing responsible for Kafalat Loans
• Marketing campaign for loan takers
• Reaching out for external clients
• Follow-up on prospects and candidate customers
• Helping out with office work
• Contribute to the sales plan
• Monitor sales operations
• Issue Sales Reports
-Cashing Checks
-Deposits and loan payments
-Process withdrawals