داليا العشي, Back office / Technical Support Agent

داليا العشي

Back office / Technical Support Agent

Teleperformance(ONAIR)

البلد
مصر - القاهرة
التعليم
بكالوريوس, Business Administration/ Media Management
الخبرات
11 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 7 أشهر

Back office / Technical Support Agent في Teleperformance(ONAIR)
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ يوليو 2013

Handling Airline Care Queue, Passenger Care Queue and Service Configuration Queue
Direct communication with Airline Account Managers recommending refunds and escalating passenger’s complaints
Monitoring Aircrafts and checking “GSM” & “Wi-Fi” service and if any fault occurred Airline Operation Team is alerted
Work on reports to ensure consistency between different OnAir tools
Updating Price Plans and Promo codes/Vouchers
Preparing and adjusting templates to follow up with passengers
Announced as Top achiever

Marketing Team في radio freska
  • مصر - الإسكندرية
  • أبريل 2013 إلى مايو 2013

new radio station and marketing team role was to create awareness and promote the radio station at different locations in alexandria

Talent Management - workshops and sessions on skill development في AIESEC
  • مصر - الإسكندرية
  • سبتمبر 2011 إلى فبراير 2012

- workshops and sessions on skill development

الخلفية التعليمية

بكالوريوس, Business Administration/ Media Management
  • في Arab Academy of Science
  • مايو 2013

Specialties & Skills

Communication Skills
Teamwork
Photography
After Effects
Adobe Photoshop
microsoft office
photography and editing
photoshop
after effects
problem solving
multi-tasking
Team work
technical skills

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الاسبانية
مبتدئ

الهوايات

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