Dalia Naboulsi

• Study market trends, develop new relationships and manage existing carrier partners in the MENA Region.
• Responsible for interacting with international and regional operators
• Generate sales leads and ensure that services are delivered to meet the customers’ needs.
• Develop and manage partnerships with new and existing partner carriers
• Build new sales models and products with carriers.
• Ensure targets are met and sales pipeline are built with potential new accounts
• Negotiate partner agreements with international and regional carriers for MPLS services on an NNI basis.
• Received “Gold Achiever in Sales” award for 2012 by PCCW Global management
• Received “Star Achiever in Sales “award for 2013 by PCCW Global management

PCCW Global is an operating division of HKT Group Holdings Limited (HKT), which is a wholly-owned subsidiary of PCCW Limited and holds the PCCW Group’s telecoms services, media and IT solutions businesses. Covering more than 3, 000 cities and 130 countries, PCCW Global’s network supports a portfolio of integrated global communications solutions based on the latest IP, fiber and satellite transmission technologies. Responsibilities included:
• Identifying potential carrier partners to strengthen PCCW’s technical and commercial reach within my region; including generating sales of PCCW MPLS and IPLC services
• Negotiating competitive rates and improving our network capabilities
• Maintaining and nurturing a healthy buy/sell relationship with a regional and global view, relationship building on a senior level with strong carrier relations skills
• Interacting with customers and carriers on all levels to thoroughly understand business needs and delivering executive level presentations to small and large audiences
• Planning, designing and building specific MPLS/IPLC solution, bridging the customer’s business needs to PCCW products and services
• Responding to functional and technical elements of RFIs/RFPs

BT was contracted to deliver to Thomson Reuters a global multi-protocol label switching network upon which their products will run. Main responsibilities:
•Managing the ordering and delivery of circuits and Customer Premises Equipments orders in several countries of the Middle East & North Africa region
•Responsible for all aspects of service delivery; including trouble shooting, vendor management, resource assignment, task assignment, risk assessment, statistics
•Responsible for the smooth flow of orders through the process pipeline with the objectives of minimizing cycle-time and maximizing flow-through
•Responsible for management, reporting, escalation and customer interface
•Maintaining direct contact with suppliers in the Middle East region and establishing a good relationship and trust with those suppliers
•Tracking and monitoring the performance of designated vendors to ensure quality of service.

•Developing and maintaining standard budgeting practices and planning procedures to insure efficient business planning
•Capital Budgeting and project feasibility analysis to support the IT management in budget planning (OPEX and CAPEX), financial tracking and cost controls.
•Planning and conducting management analytical studies to define problems and provide basis for management decisions
•Identifying deficiencies and developing solutions to enhance the enterprise’s effectiveness
•Reviewing the applied standards with non-IT departments and ensuring accurate application of these processes to eliminate impact on the business
•Auditing the development and application of the IT standards
•Applying Program and project management for the business requirements
•Assisting IT Project managers in the planning and implementation of these requirements according to the IT resources availability
•Following up on the implementation of the IT projects(CRM Seibel, Oracle ERP, and Billing Systems BSCS)
•Reviewing set time frames for implementing the customer requirements in the prioritization of the demand considering the business needs

•Assisting the implementers to complete successfully the following phases in Oracle CRM Teleservices' project life cycle:
-Gathering the users' requirements
-Developing the future solution
-Conducting CRP and UAT sessions
-GO LIVE support

•Evaluating Gap Analysis and defining functional specifications for customization
•Designing Business Process, Business Requirements, and Security Setup documentation
•Conducting Oracle 11i Use and Implement CRM Application Foundation training for Business Users.

Technical Department training on the site of the Project of Construction of the Lebanese University Campus:
•Installing software already developed on site
•Backing-up project files
•Solving daily software problems encountered with employees
•Auditing monthly reports
•Operating on the database developed on site
•Installing applications on client's computers.