Telesales and Quality Supervisor
Saudi Enaya Cooperative Insurance Company
Total years of experience :16 years, 5 Months
•Managing a team of telesales staff to develop sales opportunities within the Public sector Call handling.
•Handling outbound and inbound telesales calls to existing, lapsed and potential new customers. This will include cold calling to generate and follow up leads Quotation Development.
•Deliver and maintain KPI’s for the outbound and inbound telesales team.
•Leading the telesales team to meet stretching sales targets.
•Providing coaching and guidance as required, monitoring performance, attendance… etc. as first line manager.
•Converting enquiries into sales with the ability to see every contact as an opportunity
•Assist in the development of the CRM customer database through everyday working while still achieving agreed targets.
•Managing sales leads and opportunities from internal data.
•Identifying viable sales opportunities, creating on call sale and creating rep appointments.
•Assisting with sales rep questions, concerns and product/service questions.
Answer customers enquiries
• Provide advice and guidance to potential customers on all aspects of purchasing investment property in the markets the company covers.
• Develop relationships with customers and provide utmost level of professional support.
• Contact customers and leads on the database.
• Managing the relationship of existing customers.
• Maintain professional dialogue with customers.
•Deliver best service level to maintain customers satisfaction.
•Design and implement programs to educate clients on various financial services and products.
•Develop and maintain relationships with clients.
• assist clients to process all formalities required to apply and obtain mortgage and Mortgage loan.
•Provide support to manager and assist in opening and closing procedures and ensure compliance with company rules and regulations.
•Maintain cordial atmosphere and develop excellent rapport with staff and customers as required for company profiles.
•Gather information from clients and translate all requirements into effective business solutions.
•Analyze and assist to design business initiatives to minimize risk elements and safeguard finances of company.
•Selection of shortlisted candidates for telesales team.
•Developing team and pruning team of individuals that haven’t demonstrated appropriate performance.
•Produce reports for director as requested.
•Carrying out briefing meetings and one to one coaching session on an ongoing basis.
•Maintaining team morale and motivation whilst providing clear, strong direction.
•Promoting and encouraging good account management practices.
•Review telesales operatives according to the requirements and timescales, effectively manage any under performance or improvement requirements in a timely manner.
•Tracking all stages from identification of prospect, calls, follow ups, pricing and agreements signature.
•Prospecting and selling focusing on market segment < 100 lives.
•Successfully complete sales deals through the phone and achieve targets assigned.
•Provides detailed plan and forecast for ongoing six months.
•Ensure premium collection in accordance to company credit control policy.
•Reports on weekly basis on activity and forecast to achieve target.
•Prepare health care agreement and other documents in conformity with company policy.
•Contribute to sales by way of team management meeting and directly contributes to sales plan.
•Maintain awareness of market trends and competitors move.
•Coaching & managing Telesales Team.