Dalia Shereif

• Responsible for training new call center agents and supervising team performance.
• Handling customer complaints and inquiries efficiently to ensure a high level of satisfaction.
• Monitoring daily operations and assisting in improving communication and service processes.
• Collaborating with the management team to enhance customer experience and resolve
complex cases.

• Managed high call volumes and provided excellent service.
• Assisted in improving call handling scripts and communication efficiency.

• Promoted real estate listings and handled outbound sales calls.
• Built and maintained customer relationships to achieve sales targets.

• Trained as part of the Egyptian Thalassemia Association team at Childrens Hospital of
Egypt.
• Supported children with Thalassemia and participated in awareness and patient support
activities.
• Assisted social workers and healthcare staff in patient follow-up and community programs.