Case Manager
Department of Health
Total years of experience :19 years, 0 Months
• Identify opportunities and execute improvement plans- Monitor and improve existing provider networks.
• Utilize database and systems accurately and effectively to ensure reports generated give a true reflection of the assigned provider’s performance.
• Responsible for coordinating with insurance providers regarding medical tourism-related claims.
• Utilize database and systems accurately and effectively to ensure reports generated give a true reflection of the assigned provider’s performance.
• Support the acquisition and retention of medical tourism network providers.
• Communicate with internal and external partners on progress and receive feedback.
• Develop Project Policy and Standards.
• Periodically evaluate providers in the medical network. - Review, validate and assess the medical network provider’s application.
• Performed gap analysis on clinical data collection for quality monitoring
• Negotiate competitive and complex contractual relationships with medical providers according to pre-determined internal guidelines and standards
• Develop Key Performance Indicators dashboard and reports using Visual analytics and data analysis tool.
• Develop, Implement and maintain Key Performance Indicators quality framework, which is design to monitor and track healthcare quality performance
• Conduct regular project status meetings with the project team.
• Communicates with relevant agencies to produce travel itineraries for business directors and employee events
• Arranges meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments
• Manages correspondence by answering emails and sorting mail
• Assists in planning and arranging events, including organising catering
• Handles expenses and billing cycles
• Manages reception area and looks after visitors
• Answers phone calls and transfers them as necessary
• Drafts, formats, and prints relevant documents
• Maintains stock lists and orders office supplies as needed
• Manages staff expense requests
• Interacts with directors and carries out their requests
• Assists in purchase orders and invoicing
• Maintains accurate records for employee holiday requests
• Manages outgoing post and records data on special deliveries
• Photocopies and files appropriate documents as needed
• Attends workshops and conferences when requested
• Take care of website functions and social media profiles
• Providing secretarial support to the CFO by encoding correspondences, reports & documents, handling or screening of incoming calls and visitors, setting meetings with various departments, clients etc.
• Management of CFO’s calendar, scheduling of appointments and updating of contact lists.
• Taking dictation and adapting to craft emails, letters and memos from basic notes.
• Keeping records, correspondence, sorting and distributing incoming mails, greeting visitors, assisting other staff members in team, taking dictations for memos, drafting letters and posts.
• Organizing internal and external meetings
• Managing entire filing system and ensuring all files are labeled and documents are filed on a daily basis
• Follow-ups with different departments, companies, persons on any pending documents as requested by the Vice Chairman including status thereof.
•Manages the General Manager diaries and ensures he is aware of the day’s commitments by advising him of the daily schedule
•Records minutes of meetings and circulates to all concerned incorporating changes and amendments where necessary. Keeps track of action items in preparation for forthcoming meetings.
•Attends meetings, workshops, and seminars as required or appropriate.
•Composes and types of correspondence on routine matters requiring knowledge of departmental operations and regulations using standardized formats.
•Plans, directs and supervises the work of a small team; develop and coordinate new and improved internal administrative procedures to ensure efficiency in the company's operation.
•Receives and discusses manpower requests with line managers for vacant positions.
•Tracks all vacancies against the mobilization dates given by the Divisions and ensures as less a gap as possible.
•Ensures timeliness and accuracy in the preparation of employment contracts in line with the accepted and approved offer.
•Monitors the coordination and follow up of pre-employment procedures such as visa formalities, medical examinations, etc….
full secretarial and administrative support duties towards DCP Department.
•Type standard paperwork and correspondence (letters, faxes, memo, minutes, presentations, etc.) under dictation or draft;
•Write-up / translate standard paperwork and correspondence (letters, faxes, memo, minutes, presentations, etc.) in English or Arabic associated with the manager or other professionals;
•Define and produce non-standard reports;
•Screen telephone calls and take messages, or redirect as necessary;
•Attend telephone calls and answer questions on business related issues;
•Organize, actively contribute to the organization of meetings, conferences & business events in coordination with various parties;
•Maintain schedules for Manager (managing agenda);
•Register, record and dispatch incoming and outgoing mail/reports through appropriate channels and ensure proper completeness such as proofreading, monitoring of signatures, etc.;
•Maintain appropriate filing system by organizing, archiving, controlling and retrieving produced/received documents/reports (e.g. assigning codes etc.);
•Manage the occupancy of meeting rooms and coordinate the required arrangements for meetings;
in preparing presentations for the Technical Advisor.
•Administratively coordinates work on behalf of the Technical Advisor for ADWEA and any other associated companies managed by the Technical Advisor.
•Attends to the telephone and connects callers as necessary and appropriate. Takes and conveys messages and answers general queries in a pleasant and efficient manner. Places calls for the Technical Advisor when requested, ensuring that the required party is available before connecting.
•Conserves Technical Advisor time and promotes the corporate image by representing the CEO internally and externally; providing liaison between the Technical Advisor, key executives, and employees.
•Document Management
•Receives all incoming internal and external mail, faxes and letters and resumes from the Director of Planning & Development. Dates / registers documents and distributes to Technical Advisor and concerned staff.
•Types letters, memos and other documents for the Technical Advisor using written notes. Drafts announcements on behalf of the Technical Advisor as requested. Obtains approval and arranges to fax mail or deliver correspondence to the addressee. Registers and file copies of outgoing mail to keep track of correspondence.
•Undertakes filing of various documents for the Business Development Manager. Ensures that all documents are filed in a logical manner, for easy reference, while maintaining confidentiality.
•Ensures adequate travel arrangements on behalf of the Technical Advisor, including journey, hotel/airline bookings and visas. Includes also the completion of expense claims upon his return, when required. Occasionally travels with the Technical Advisor as and when requested, to assist in recording minutes and management of meetings.
Duties & Responsibilities:
•Answers the phone and take messages or deliveries and/or arranges for alternative appointments.
•Answers varied inquiries, over the phone or in person, explaining policies and procedures and resolving routine questions or problems independently.
•Attends to phone calls, answers queries, notes the reason for the call when required, or directs it to the appropriate person. Ensures prompt response to callers in a polite manner.
•Completes and processes standard forms, and prepares routine letters and reports from brief notes or oral instructions.
•Co-ordinate travel/ hotel arrangements and requirements including creating Duty Travel Requests for the Project Team and obtain approvals and pass to Finance.
•Follow up with staff for built a correct documentation system, and files the incoming and outgoing correspondence/documents.
•Follows up the daily attendance then prepare the attendance report for submission to the Head of Admin. & HR.
courses: Certified Office Professional: Professional Skills For Administrators & Secretaries GLOMACS, Dubai, U.A.E –
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courses: English Plus Language Institute, Abu Dhabi, U.A.E –