IT Technical Support Engineer
Microsoft
Total years of experience :4 years, 0 Months
• Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology
• Creating standard server build
• Updating servers with latest service packs and hot fixes.
• Troubleshooting Active Directory replication problems.
• Creating standard process for group policy deployment
• Active Directory users and groups management.
• Implementation and administration of DNS, DHCP and WINS
• Distribute packages via Altiris server across all the desktops and servers
• Review and remediate software distribution failures and to eliminate the problems that causes those failures.
• Design and implement a mechanism for handing on-off technical issues to other technical teams for resolution.
• Creating standard Net-backup policies and taking back-up of the servers.
• Remote administration of servers.
• Technical support of Operating System (Windows 2003)
• Monitoring servers using BMC patrol Express
• Backup Management, Reporting and Recovery
• Disaster Recovery
• Virus Protection and Eradication
• Maintenance of MS Exchange Environment
• Configuring and troubleshooting Microsoft Outlook and Outlook express.
• Provision of Internet Access and Management of Web marshal.
• Support for RAS and ACE servers and provision of user assistance.
• Analysis of Security Alerts and Implementation of Recommendations Third-party middleware and database software
• Implementing and troubleshooting Cluster and SAN.
• Call Management using Peregrine Service Center Tool.
• Implementation of Windows 2003 domain.
• Migrating User accounts from windows NT to windows 2003 domain
• Implementation of Altiris Deployment Server 6.0
• Implementation of Veritas Netbackup 5.0
• Implementation of BMC patrol enterprise manager 4.5
• Implementation of Quest AD tool sets - (Active Roles, Quest Reporter, Quest Restore and Spotlight on AD)
• Implementation of Netapps Filer (NAS) - FAS 270 and FAS 940
• Documentation of the product implementation.
As a System administrator, I was responsible for Installing, configuring and troubleshooting Desktops, Laptops and Servers.
• Configuring and troubleshooting desktops, laptops and servers.
• Handle and troubleshoot operating system installations, software installations such as MS Office, PC Anywhere, Anti-virus software, Internet Information Server, Personal Web Server, and Lotus notes 5.08 Client Configuration. Setting up Remote Access Service for Lotus Notes Client users.
• Installation, configuration and testing of SCSI device such as hard drives, backup tape drives.
• Implementing RAID 1 and RAID 5 on mission critical servers such as domain controllers and file servers.
• Installation & maintenance of Windows 2003 DNS, DDNS, DHCP and WINS Servers for the Private Domain
• Worked as a Technical Lead to fully consolidate and migrate Domain to a Single mixed mode Windows 2003 Active Directory Domain.
• Implementing and administration Active Directory services, replication, Trust Relationship and enforcing Domain wide Group Policies.
• Administering Exchange server 5.5, MS Proxy server 2.0 and IIS.
• Remote Administration using terminal service, VNC, PCAnywhere and Damware.